As law firms all over the globe adapt to hybrid working models, the tech-savvy firm can ensure the right work is sent to the right resource at the right time and cost.
Maggie Shen, Operations Manager at Woodfines confirms, “As we move towards a centralised support staff function, we knew we needed better visibility of which tasks the lawyers were delegating to different support resources. We were impressed with the transparency BigHand Workflow Management could eventually offer us, and how it is built for law firms.”
BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the best-suited support staff and monitored throughout the process. Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilisation to allow firms to make data-driven decisions around staffing, training and performance.
Maggie continues, “We want to encourage hybrid working for our staff and with the workflow technology in place, we will be able to ensure that physical work is sent to those in the office, and other tasks to those at home. Any billable work completed by support staff that might currently be missed can also be picked up on and billed to the client appropriately.”
“The data provided will be really valuable to management who can make informed decisions around recruitment and training, rather than anecdotal information that can be hard to quantify.”
Woodfines aren’t the only firm catching on to the legal workflow technology trend. In BigHand’s recent survey of over 900 law firm respondents, mid-size firms were above the national average when it comes to digital adoption, with 43% confirming plans to implement Workflow tech in the next 24 months. Firms understand they have reached a turning point, and legal workflow management is now a critical operational function.
Maggie concludes, “Clients want to know that work is being completed at the most cost-effective level, and in a highly efficient way. With BigHand Workflow Management in place, we can ensure our resources are effectively utilised for optimised turnaround times.”
“We pride ourselves on our service delivery and look forward to continuing to deliver excellent service in a hybrid-working environment, as well being able to make data-backed decisions for continuous process improvement.”
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