BigHand Resource Management is the product of over 6 years’ consulting and development by our expert technical team. We wanted to deliver a technical resource management solution for the legal industry that at its very foundations meets the exact needs of our clients. To achieve this, its foundations, processes and functionality have been designed and developed through engagement with numerous clients across the legal sector.

CONFIGURABLE

Making the process work for you

Every legal firm is different and each operate in their own way. We didn’t build BigHand Resource Management to a set template. BigHand Resource Management has the foundations that all firms require and can then be built upon, tailored and configured to enable it to work how your firm needs it to – whether you’re a large multi-national organization, a legal department within a bigger company, or a smaller, regional firm.

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INTEGRATED

Maintain the fidelity of your data across systems

BigHand Resource Management can accept data feeds from your Practice Management, HR and Time Recording systems, data warehouses or custom applications so that data across the firm is consistent and reliable. When automated integration is not required, BigHand Resource Management offers the capability for you to import your organization’s data, for example using csv files, without the overhead of manual entry or bespoke development.

EFFICIENCY
Managing your most valuable resource

BigHand Resource Management provides a toolkit ensuring the Management processes can be carried out as quickly and efficiently as possible, while delivering new benefits to your people – your most valuable Resource.

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ENGAGING
User-focused, on all users

BigHand Resource Management engages with the user and lawyers and as such helps to engage them in the resource management process.

RESPONSIVE

Anytime, anywhere

Desktop, tablet or mobile – access the power of the BigHand Resource Management platform conveniently, wherever you are.

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FLEXIBLE HOSTING

Cloud or on-premise solutions

Whether your organization has embraced Cloud, or prefers to host systems from their premises, there is a BigHand Resource Management implementation to suit your firm’s operational and data security requirements.

Benefits driven from our approach
Three core areas of your will benefit from our resource management solutions – your people, your clients, and business productivity

YOUR PEOPLE

  • Improved staff engagement and satisfaction
  • Career development support
  • Understanding of where specific expertise and relationships are across the firm
  • An impartial and objective process
  • Retention and attraction

YOUR CLIENTS

  • Always have the most appropriate lawyers working on their matters
  • Wider diversity of lawyers working on their behalf – with data to back it up
  • Evidence that firms are managing their resources efficiently and appropriately
  • Value for money through efficient workflow

YOUR PRODUCTIVITY

  • Track and monitor your teams’ activities to better utilize people and teams
  • The right work goes to the right place to maximize profitability
  • Real-time view of capacity and activity to helps manage resources
  • Smoother remote working is enabled, facilitates real time work sharing across multiple locations

Core Features

Resource Workbooks

Provides immediate, real-time visibility of forward-looking capacity within teams, practice groups and firm-wide at an individual lawyer level.

Allows real-time updates to be input by resource managers, supporting efficient planning of resources to meet client demand, including vacation planning.

Gives the firm visibility of the type of work being done, and at what level, by specific cross section of lawyers to support profitability.

Lawyer Profile Page

Provides lawyers with quick and easy visibility of key metrics that allow them to track their progress against firm expectations and objectives.

Improves accuracy of forecasted activity data, through empowering lawyers to take ownership of their time commitments and balance of workload.

Engages lawyers directly in the resource management and planning process.

Skills and development capture

Provides detailed information – their skills, sector knowledge, existing relationships and languages.

Allows lawyers to highlight specific areas of interest to support their career development and objectives.

Gives the firm a searchable, holistic view of capabilities across practice, location and grade level - feeding into headcount, training and succession planning.

Matter Detail

Provides real-time visibility of the resources allocated to individual matters (with client name either included or removed).

Gives on-going visibility of run rate and future allocation against matter budget.

Improves partner visibility regarding matter management.

Resource Manager Dashboard

Provides immediate visibility of key metrics and alerts for Resource Managers.

Increases the speed of operational and strategic decision making.

Improves ability to maintain accuracy of data and management of the overall resource management process.

Partner Dashboard

Provides a real time view of current and forecasted activity across the firm. Profitability of matters based on planned activity can be foreseen, allowing for intervention. Supports growing demand from clients on specific reporting requirements, including Diversity and Inclusion.

A dedicated partner dashboard for each individual partner provides:

• Visibility of forward-looking activity across their team/practice/firm
• Booked and planned time against the matter for which they are the lead/billing partner
• Availability across the group by team, grade and individual
• Leave heat map – providing early warning of too many people off at the same time
• Provides visibility of how work is being distributed across the group, to drive fair and equitable allocation of work

Additional Features and Benefits

Resource Request Process

Provides an efficient central process for requesting resources. Allows for automated identification of suitable resources based on request criteria. Allows all open requests to be managed centrally in one place.

• Allow for resources to be requested through the system in a fast and efficient way
• Ability to identify specific skills, experience, relationships, level of lawyer, commitment needed and duration – to identify the specific resources required
• Request is seen centrally by the Resource/staffing Lead to action and track open requests in a task list
• Requests can be used to automate searching for appropriate resources that match the criteria – driving efficiency and accuracy in resource identification
• Requests can be published centrally to the opportunities board

Opportunities Board

Allows for visibility and transparency of open opportunities for associates. Enables associates to pro-actively register their interest in opportunities. Direct route to advertise chargeable, non-chargeable, pro-bono and BD opportunities.

• Allows resources to view open opportunities for client chargeable matter, pro-bono work, BD, non chargeable work – driving transparency and visibility for lawyers
• Lawyers can pro-actively register their interest in these opportunities – which is then flagged to the requestor or resource manager
• Drives engagement from lawyers in the overall resource management process and the technology

Reporting & Analytics

Flexible reporting to provide data to drive efficiency and productivity.

Provides instant visibility of key activity and capability metrics.

Supports operational and strategic decision making.

Workbook Sharing & Management

A tool to manage workbooks across the entire system, making it easier to set up partners and leaders in different teams, offices and jurisdictions with the right visibility of their people:

• Create and edit workbooks on behalf of other users
• Share workbooks across multiple users
• View the resources returned in a workbook for each user
• Grant edit Workbook permissions to other users of the workbook

CONSULTING

Consulting For Your Future

Our consulting team are the market leaders in delivering resource management structures to law firms and legal departments. We’ve been there since the beginning, having introduced the first such function in the industry to a Magic Circle law firm. From there we’ve gone on to run more than 20 pilot projects with leading, global law firms, with 100% of projects transitioning to an embedded business-as-usual structure.

Our comprehensive step-by-step process dedicated to the design and delivery of a bespoke and targeted solution is based on a deep knowledge and understanding of your business. It begins with consultation and engagement at every level to enable us to go on to design an approach which is tailor made for each firm and team.

Once we’ve engaged and consulted, designed a fit for purpose process and signed off agreed parameters and methodology with our client, we then gather all of the data required to operate the process. But we don’t stop there. We then use our extensive experience to demonstrate the power of effective resource management first hand and once the future direction is determined, we support clients in transitioning to a structure which they can manage themselves.

HOW WE DO IT

Our Delivery Model

“BigHand has allowed this new way of working to operate so well”

Partner with BigHand and find out first-hand why our solutions and customer service are award-winning.