Award-winning account support from BigHand

Contact Us Support

We develop solutions only after first developing a true understanding of what you and your organization needs. From our first conversations, through your bespoke discovery phase, to implementation and beyond, you can rely on our BigHanders to be with you at every step.

Our award-winning technical support team are only ever a call away, 24 hours a day. 96% of our customers say they receive outstanding support from BigHand. Plus, we have an NPS score of 82%, which is considered “world class”. You can rest assured that you’re in safe hands.

Just some of the reasons why our customer service is award-winning...

91

People in support services

24

Hour Support Portal

96

Average customer satisfaction score (%)

82

Average NPS score

Say hello to our Service Delivery Team…

"Rebekah Thigpen is wonderful, and did a fantastic job. She is organised, professional and follows up. I wish all PMs could be like her.” - Akerman LLP

Rebekah Thigpen, Project Manager with 14 years’ experience

“Joe is an excellent engineer who really knows what he is doing – Implementations went smooth. He is also pleasant to work with.” - Winston & Strawn LLP

Joe Uhill, Technical Engineer with 9 years’ experience

“Very informative, kept to deadlines, very supportive with regular communication. Nothing to improve.” – Brachers LLP

Mandy Taylor, Lead Training Consultant with over 25 years’ experience

“Excellent, professional support and troubleshooting from Diego. He provided timely follow-ups as well as helpful and relevant actions to help resolve the issue.” – Top 20 APAC law firm

Diego Saez, Senior Support Analyst with 10 years’ experience

What is The BigHand Way?

One of our favorite phrases at BigHand HQ is "The BigHand Way". To us, this encapsulates who we are as a business, and what we do.

Everyone at BigHand is passionate and knowledgeable, and every day we Make Big Happen for customers all over the world. We pride ourselves on outstanding customer service, whether you're interested in BigHand's products for the first time or you've been a client with us for 10 years. To us, that's The BigHand Way.

Click on our interactive diagram below to find out more.

At BigHand, we not only create brilliantly simple tech - we create an ongoing partnership with each and every one of our clients. We provide exceptional support as and when you need it, delivered by a team of BigHand experts who love what they do.

That's how we Make Big Happen.

Having an IT partner that I can trust is very important. I find BigHand’s support excellent; their project management and deployment superb; and their technology always very thoroughly designed and tested. It is certainly a relationship that I value.

Kingsley Napley

We are delighted with the collaborative approach BigHand has taken to understand our business drivers and facilitate this strategic change. As a long-term partner, we consider BigHand an integral part of our business growth.

Karen Walker, Head of Business Operations, Browne Jacobson

BigHand seems to be the de facto solution for a lot of firms. BigHand have spent a lot of time developing the software to make it the clear leader in the legal sector. This is just another reason they will help us stay a leader in our sector, too.

Taylor Wessing

If you look around the Top 200 firms, it’s no surprise that BigHand’s market penetration is around 85% - They are dominant, and the reason they are is because the product suits the needs of the profession.

Martyn Wells, IT Director, Wright Hassall

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