We’re more than just a technology company

At BigHand, we develop solutions only after first developing a true understanding of what you and your organization needs. From our first conversations, through your bespoke discovery phase, to implementation and beyond, you can rely on our BigHanders to be with you at every step.

Our award-winning technical support team are only ever a call away, 24 hours a day. 98% of our customers say they receive outstanding support from BigHand. Plus we have an NPS score of 70%, which is considered “world class”. So you can rest assured that you’re in safe hands.

That’s the BigHand Way.

Just some of the reasons why our customer service is award-winning...

Say hello to our Service Delivery Team

What is The BigHand Way?

One of our favorite phrases at BigHand HQ is "The BigHand Way". To us, this encapsulates who we are as a business, and what we do.

Everyone at BigHand is passionate and knowledgeable, and every day we Make Big Happen for customers all over the world. We pride ourselves on outstanding customer service, whether you're interested in BigHand's products for the first time or you've been a client with us for 10 years. To us, that's The BigHand Way.

Click on our interactive diagram below to find out more.

'Our products work. Our people and approach is our USP.

The BigHand Way is our promise to every customer, for every project. Click a section to find out more'

1. Consultation & Discovery

We understand that every organisation is unique.

That’s why we take the time to understand your mission, your people, and the challenges standing in your way.
Your success is our success. We’ll work together as partners from day one, crafting a solution package suited to your needs, engaging with your stakeholders, and supporting you in your vision.

2. Solutions

At BigHand, we build the technology our customers want and truly need. We have over 23 years' experience crafting brilliantly simple solutions, suited to the needs of your organization.

Whether you need a helping hand with task delegation, document creation tools, digital dictation workflows, intuitive reporting, business intelligence analytics, matter pricing, clinical correspondence, or a mix-and-match combination – we'll deliver easy to use, forward-thinking solutions that we continue to evolve.

3. Implementation

Every BigHand solution is carefully designed for rapid implementation, with minimal disruption to your day-to-day business and maximum efficiency.

There are no lengthy lead times, and no need for expensive developers.
Everything is clear, transparent and easy to understand – and if you do need help, BigHand offers award-winning tech support, 24 hours a day.

4. Adoption & Training

Adoption at all levels of your organization is vital to the success of your new solutions.

That’s why we offer a wide range of options to help your people get a handle on our technology, including continuous online training, monthly refresher sessions, and support from our experienced BigHanders.

5. Measurement & ROI

We don't overstate our claims – we offer upfront, quantifiable results, helping organizations like yours achieve operational excellence.

We’ll benchmark together to help define what success means to you, and put in place a clear plan to achieve it.
Whether you want to increase your bottom line with more business, save money through better efficiencies, or help your funding go further for your patients, BigHand will help you achieve your goals and hit your objectives.

Dedicated Account Management

At BigHand, we build trusted relationships that help us deliver ongoing value.

Your dedicated Account Manager is always on hand to advise on ways our technology can support your goals. They’re experienced, sector specific, and get to know your people, strategy and challenges first-hand, with a proven track record helping to deliver rapid ROI.

Dedicated Project Management

Your BigHand Project Manager will be hands-on throughout your project, liaising with stakeholders and ensuring key timelines are met.

We'll appoint a Project Manager during the initial scoping stage, not just to look at one specific solution, but to offer a growing, fully developed, configurable package that works for the needs of your organization.

Award-Winning Technical Support

Our international team of BigHanders provide 24/7 proactive support, at every stage, through our easy online portal.

The stats speak for themselves – 98% of our customers say they receive outstanding support from BigHand.
Our customer service rating is 95%. We have an NPS score of 70%, which is considered “world class”.
It's our job to lend a helping hand and keep things running smoothly and facilitate sharing best practice. That's the BigHand Way.

Meet the BigHanders

At BigHand, we not only create brilliantly simple tech - we create an ongoing partnership with each and every one of our clients. We provide exceptional support as and when you need it, delivered by a team of BigHand experts who love what they do.

That's how we Make Big Happen.

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