Workflow Management Report and Guide Resources

Reports and Guides

Guide: How to ensure even work allocation across legal support services

The shift to hybrid working elevated the need for law firms to optimize back-office support team structures and ensure support staff have an even, equitable allocation of tasks in a hybrid environment. Download the guide to see how firms are achieving this, plus common challenges.

Legal Workflow Management Trends for Mid-Size Firms

This follow-up to The Legal Workflow Management Report specifically considers the workflow management trends for UK firms of 100-199 lawyers, and how they can seize their inherent advantages in 2022 and beyond. Read the report to learn more about the impact of the pandemic on staffing numbers, work allocation and support team reorganization plans, as well as retirement and attrition trends.

The BigHand Tool Kit

With all firms facing increasing pressure to do 'more for less', finding more profitable ways of delivering the best service for clients should stay a top priority. We have created a no-nonsense toolkit to achieve operational excellence in your support services, regardless of your firm size.

The Legal Workflow Management Report

A view into the future for legal support services as hybrid working becomes standard practice: findings from over 900 legal management professionals in the largest ever industry survey of law firm workflow practices. As the world transitions back to a post pandemic operating model, it’s important to understand hybrid working and how it is (and will) affect the entire business. Download the guide for all research findings

COVID-19 Has Changed Law Firm Operations and Management Dramatically

The COVID-19 pandemic catalyzed unprecedented change in law firm management and operations. Within weeks, days, or sometimes just hours, law firm employees were forced to shift from their office locations to a fully work from home (WFH) setting. The question is, what happens next?

Time for change: Managing legal support staffing in a world of increasingly constrained supply and evolving demand

How will firms continue to deliver high-quality support to their attorneys (and ultimately their clients), against the backdrop of increased staff turnover, cost constraints and limited visibility to make informed decisions? To get a deeper understanding of these challenges, BigHand partnered with ALA to conduct The Legal Support Retirement and Staffing Survey. Read what the results have to say...

The Legal Support Staff Survey Report

The lawyer and secretary relationship has been changing for over a decade. To get a deeper understanding of the challenges that support teams are facing, BigHand gathered data from over 800 support staff across the UK, North America and APAC. Download the report to see what the results say.

How Mid Sized Law Firms Are Driving Improved Client Service

In a world of rising fixed fee work, law firms are looking to drive new efficiencies within legal support services and ensure projects are completed in a timely and cost-effective manner. In this whitepaper, we share real-world examples of how mid-sized law firms are using technology to improve back-office processes and offer enhanced client service.