Background

In an increasingly competitive and cost driven market, law firms need to optimize efficiency and maximize the value of existing talent. In 2023, the demand for legal services is falling, especially across key sectors, including tech, corporate and bankruptcy practices. With the immediate outlook poor, the pressure on profits has become even more serious. To better support our clients and the wider legal market through these challenges, BigHand gathered a total of 825 responses from law firm leaders, operations teams and support services managers from firms of 50+ lawyers in North America and the UK. The five-part report, covers a range of topics including:

Changes in legal clients, demand and how firms are responding.
Recruitment, retention, reductions and retirement of support teams.
Hybrid working/return to office requirements, obstacles and strategies
Support staff structures – current and future plans
People, process and technology for support

Leveraging People, Process and Technology to Accelerate Change

Report Five in a Five-Part Series

Report Five of BigHand’s latest research into legal support services highlights how firms are leveraging people, process, and technology to accelerate change.

Access the report to:

Uncover why 91% of respondents believe that hybrid working would greatly benefit from better visibility of workloads.
Unlock the key methods which law firms are leveraging investment to improve their support staff structures.
See how BigHand Workflow Management is helping law firms achieve their long-term goals.

Want to know more? Complete the form to gain access to report five for further reading.

Report Five in a Five-Part Series

Report Five of BigHand’s latest research into legal support services highlights how firms are leveraging people, process, and technology to accelerate change.

Access the report to:

Uncover why 91% of respondents believe that hybrid working would greatly benefit from better visibility of workloads.
Unlock the key methods which law firms are leveraging investment to improve their support staff structures.
See how BigHand Workflow Management is helping law firms achieve their long-term goals.

Want to know more? Complete the form to gain access to report five for further reading.

The Legal Support Evolution Webinar Series

Don't miss the webinar series!

Join our experts and industry partners as we embark on a webinar series around BigHand’s latest report. Sign up for some or all of the Legal Support Evolution webinar sessions here.

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