Background

In an increasingly competitive and cost driven market, law firms need to optimize efficiency and maximize the value of existing talent. In 2023, the demand for legal services is falling, especially across key sectors, including tech, corporate and bankruptcy practices. With the immediate outlook poor, the pressure on profits has become even more serious. To better support our clients and the wider legal market through these challenges, BigHand gathered a total of 825 responses from law firm leaders, operations teams and support services managers from firms of 50+ lawyers in North America and the UK. The five-part report, covers a range of topics including:

Changes in legal clients, demand and how firms are responding.
Recruitment, retention, reductions and retirement of support teams.
Hybrid working/return to office requirements, obstacles and strategies
Support staff structures – current and future plans
People, process and technology for support

Evolving Support Structure Best Practice Now and in the Future

Report Four in a Five-Part Series

Report Four of BigHand’s latest research into legal support services highlights how firms are evolving their support structures to future-proof their business.

Access the report to:

Understand the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services
Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool
Find out how to leverage data insights to create optimal support structures that adapt to evolving market needs

Want to know more? Complete the form to gain access to report four for further reading.

Upon filling out this form, you will receive the next report in this 5-part series directly to your inbox.

Report Four in a Five-Part Series

Report Four of BigHand’s latest research into legal support services highlights how firms are evolving their support structures to future-proof their business.

Access the report to:

Understand the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services
Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool
Find out how to leverage data insights to create optimal support structures that adapt to evolving market needs

The Legal Support Evolution Webinar Series

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Join our experts and industry partners as we embark on a webinar series around BigHand’s latest report. Sign up for some or all of the Legal Support Evolution webinar sessions here.

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