The Legal COO’s Guide To Operational Excellence In The Current Climate

Practical advice for legal operations leaders to establish efficient operating models that deliver first-class client service.

The coronavirus pandemic has forced law firms, like many businesses, to quickly adapt to remote working policies, and to take precautionary measures to shield from the impact. From business continuity planning, through to cost saving and maintaining client relationships – a lot of time is being spent on keeping the metaphorical lights on whilst we wait and see what the full impact of the crisis will be in the long term.

Based on our conversations with our law firm clients, we have put together some practical guidance on establishing an efficient operating model in the current climate, and the importance of maximizing support staff at this time. In a series of four articles, we look at key topics around the ever-changing legal support landscape, alongside industry commentary from leading market experts.