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Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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March 12, 2018

In particular, its fast-growing commercial team now has 250 clients with deals worth in excess of £12m. It provides services to a wide variety of sectors, developing one of the most diverse and exciting client portfolios of any legal firm on the South Coast.

The growing firm needed a new case management system offering seamless integration with its existing BigHand Digital Dictation and BigHand Speech Recognition software.

The solution

As Eric Robinson Solicitors had become increasingly digitised, it was clear that a case management system, that was fully integrated with BigHand would allow fee earners to use the pooled resource of secretaries more efficiently. At the same time, Eric Robinson wanted to roll out BigHand Speech Recognition to further enhance efficiencies within the firm.

The firm of solicitors had used BigHand for more than a decade. During the process of sourcing a case management system that would integrate seamlessly with BigHand, it considered a number of suppliers before deciding on Tikit’s Partner for Windows (P4W). Tikit was chosen for their in-house skillset and ability to deliver the level of integration required. Additionally, Tikit’s strong partnership with BigHand was a deciding factor.

BigHand already enabled solicitors and secretaries at Eric Robinson to share files across the different office locations. One of the main aims of the integration of BigHand within Tikit’s P4W case management system was to build on this capability. In the past, references within a BigHand dictation to a particular matter may have been isolated on a single file. The firm wanted to be able to cross-reference matters and share this information across offices, allowing more people to collaborate across the business.

Tikit software developers worked with Eric Robinson Solicitors’ IT team and BigHand to create an integrated solution that would deliver everything Eric Robinson needed. Tikit worked hand-in-hand with the in-house IT team to develop a solution that just worked from within the single P4W application.

Tikit and Eric Robinson’s IT team then identified some power users within the firm who were able to help check that the BigHand integration was working seamlessly with the P4W case management solution. It was important to have the fee earners, who would actually be using the solution day-to-day, iron out any wrinkles, so they received the full benefits of the integration.

Once the solution was up and running with a pilot group, it was then fairly straightforward to roll it out to all the users. Only half an hour’s training is now needed to demonstrate the BigHand dictation features from within the P4W case management system to employees and new recruits.

This was a highly sophisticated integration process. Throughout the process Tikit provided well managed, responsive project management to drive the development of a solution that does everything Eric Robinson wants it to do, whilst increasing efficiencies and document production turnaround times.

The benefits

Eric Robinson have seen a vast improvement in the time it takes to create documents. The BigHand solution ensures effective dictation, speech recognition and mobility for the recording of tasks from any location, this in turn integrates fully with Tikit’s P4W case management system to provide a unified seamless user experience, increasing efficiencies for Solicitors and Secretaries alike.


The multiplier effect of the time savings each fee earner and secretary is making, by not having to switch between multiple applications, alongside the added time savings of automated transcription with BigHand Speech Recognition, is driving massive cost efficiencies at the firm. The time overhead for transcribing and producing documents and sending them out to clients has also reduced.

Running the firm’s activities centrally, from within a single case management system, has brought broader business efficiencies. Within P4W, BigHand allocates consistent filenames to dictation files so that anyone wanting to find documents about a particular matter may do so easily.

As all secretaries can now find and access relevant documents centrally, there is no need to bring in expensive external secretarial resource during times of peak workload or illness. Instead, the firm’s pool of in-house secretaries can pick up work from different fee earners as and when required. It has also become much easier to on-board new staff, as everything they need to access is in one place.

The integrated solution, with the introduction of BigHand Speech Recognition, has meant that some of the more mundane secretarial typing tasks can be automated, leaving secretaries free to concentrate on higher value work and delivering better client services. Without a doubt the P4W/BigHand integration has brought a far higher level of visibility and efficiency to Eric Robinson Solicitors’ multi-site operations.

Tikit is a leading provider of innovative and specialist technology to the Legal and Professional services sector with over 1500 law firm clients globally and is part of BT Group. Tikit develops its own software including professional services sector with over 1500 law firm clients globally and is part of BT Group. Tikit develops its own software including Tikit develops its own software including ssional services sector with over 1500 law firm clients globally and is part of BT Group. Tikit develops its own software including Partner for Windows (P4W), Carpe Diem, Template Management System (TMS) and eMarketing. This is complemented by long-standing partner relationships with other top best-of-breed providers to create innovative and complete solutions for its clients. This is matched with a commitment to and reputation for excellent customer service across consulting, implementation and support.

BigHand are a leading technology business with a difference. BigHand have developed a range of speech, task delegation, document creation and workflow tools that help busy people achieve more in less time and organisations become more efficient and effective. They currently have over 545,000 software licenses in use across 3,000 global organisations. Their mission is to Make Big Happen. Internally this is about championing their staff to think big, and externally it is about enabling their customers to achieve big. They strive to make big ideas become big achievements. That’s the BigHand way.