"Rebekah Thigpen is wonderful, and did a fantastic job. She is organised, professional and follows up. I wish all PMs could be like her.” - Akerman LLP
“Joe is an excellent engineer who really knows what he is doing – Implementations went smooth. He is also pleasant to work with.” - Winston & Strawn LLP
“Peter has been so thorough in resolving our cases over the past month. He is quick and knowledgeable and an asset to your company!” - Waller Lansden Dortch & Davis LLP
“Janet is absolutely one of the best, most reliable support people I've had the chance to work with. Her responsiveness and knowledge of the product is so impressive.” – Foley & Lardner LLP
“Very informative, kept to deadlines, very supportive with regular communication. Nothing to improve.” – Brachers LLP
“Good clear project management, good communication. The full service from Andy and BigHand as a whole, throughout the whole project was excellent.” - Fletcher Day
“Tony consistently provides a high level of service which is efficient and provides accurate answers. I really like working with the BigHand team - they are very knowledgeable.”
“Excellent, professional support and troubleshooting from Diego. He provided timely follow-ups as well as helpful and relevant actions to help resolve the issue.” – Top 20 APAC law firm
“Get more support staff like Hayley Scheibel - her knowledge and understanding of the software and programs is crazy good, and she is so, so lovely.” – Top 10 APAC law firm
“Douglas Murphy is an exemplary asset and has been pivotal in us turning round our upgrade from 4.65.1 to 5.1.2 almost ahead of projected time frames. 10/10!!” – DAC Beachcroft LLP
The BigHand Way is our promise to every customer, for every project. Click a section to find out more'
We understand that every organisation is unique.
That’s why we take the time to understand your mission, your people, and the challenges standing in your way.
Your success is our success. We’ll work together as partners from day one, crafting a solution package suited to your needs, engaging with your stakeholders, and supporting you in your vision.
At BigHand, we build the technology our customers want and truly need. We have over 23 years' experience crafting brilliantly simple solutions, suited to the needs of your organisation.
Whether you need a helping hand with task delegation, document creation tools, digital dictation workflows, intuitive reporting, business intelligence analytics, matter pricing, clinical correspondence, or a mix-and-match combination – we'll deliver easy to use, forward-thinking solutions that we continue to evolve.
Every BigHand solution is carefully designed for rapid implementation, with minimal disruption to your day-to-day business and maximum efficiency.
There's no lengthy lead times, and no need for expensive developers.
Everything is clear, transparent and easy to understand – and if you do need help, your BigHand Helpers offer award-winning tech support, 24 hours a day.
Adoption at all levels of your organisation is vital to the success of your new solutions.
That’s why we offer a wide range of options to help your people get to grips with our technology, including continuous online training, monthly refresher sessions, and support from our experienced BigHanders.
We don't overstate our claims – we offer upfront, quantifiable results, helping organisations like yours achieve operational excellence.
We’ll benchmark together to help define what success means to you, and put in place a clear plan to achieve it.
Whether you want to increase your bottom line through writing more business, save money through better efficiencies, or help your funding go further for your patients, BigHand will help you achieve your goals and hit your objectives.
At BigHand, we build trusted relationships that help us deliver ongoing value.
Your dedicated Account Manager is always on hand to advise on ways our technology can support your goals. They’re experienced, sector specific, and get to know your people, strategy and challenges first-hand, with a proven track record helping to deliver rapid ROI.
Your BigHand Project Manager will be hands on throughout your project, liaising with stakeholder and ensuring key timelines are met.
We'll appoint a Project Manager during the intial scoping stage, not just to look at one specific solution, but to offer a growing, fully developed, configurable package that works for the needs of your organisation.
Our international team of BigHanders provide 24/7 proactive support, at every stage, through our easy online portal.
The stats speak for themselves – 98% of our customers say they receive outstanding support from BigHand.
Our customer service rating is 95%. We have an NPS score of 70%, which is considered “world class”.
It's our job to lend a helping hand and keep things running smoothly and facilitate sharing best practice. That's the BigHand Way.
Zweifellos werden wir die BigHand-Technologie mehr und mehr einsetzen. Die Produkt-Roadmap von BigHand funktioniert für unser Unternehmen tatsächlich, da es um so viel mehr als nur um das digitale Diktieren geht und es gibt fantastische Produktivitätswerkzeuge, auf die man sich freuen kann. Wir sehen BigHand als den Klebstoff, der uns und unsere Prozesse miteinander verbindet.
Having an IT partner that I can trust is very important. I find BigHand’s support excellent; their project management and deployment superb; and their technology always very thoroughly designed and tested. It is certainly a relationship that I value.
We are delighted with the collaborative approach BigHand has taken to understand our business drivers and facilitate this strategic change. As a long-term partner, we consider BigHand an integral part of our business growth.
BigHand seems to be the de facto solution for a lot of firms. BigHand have spent a lot of time developing the software to make it the clear leader in the legal sector. This is just another reason they will help us stay a leader in our sector, too.
If you look around the Top 200 firms, it’s no surprise that BigHand’s market penetration is around 85% - They are dominant, and the reason they are is because the product suits the needs of the profession.
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