Achieve Operational Excellence
Poor visibility of your organisation can leave your front-office teams without concrete actionable data or performance insight, and your back-office without oversight, or a steady stream of work.
In addition to delivering the improvements in resource utilisation, the biggest benefit of BigHand's technology has been Pinsent Masons’ ability to focus on the continuing professional development of our TAs and PAs, ensuring their skillsets are used effectively, improving motivation and job satisfaction.
BigHand has had a dramatic effect. Not only are fee-earners saving time, but we have been able to refocus the efforts of our secretaries to more compliance-based tasks.
BigHand is at the core of automating what I call our 'interna post apparatus'- it's all about making those arguably mundane but time-consuming tasks seamless.
Over and above dictation, BigHand is a workflow engine on which to build DLA’s business processes, helping us deliver more efficiency and competitiveness.
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