Metadata Management Configurable, automated metadata scrubbing tool for Word, Excel and PowerPoint documents

Overview

BigHand Metadata Management is a legal document cleaning tool that allows law firms to cleanse Word, Excel, PowerPoint, PDF, and media files at any stage of the process. Users can automate metadata removal, configure varying levels of metadata management, and protect staff from unwitting confidentiality breaches and the business impacts they can cause.

The Big Benefits

  • Prevent disclosure of detrimental information at any stage
  • Cleanse metadata from many file types
  • Manage risk of data confidentiality breaches
  • Save time with automated metadata cleansing
  • Formalise metadata management policies

Schedule a demo or discovery call to learn more:

See BigHand Metadata Management in action

Product Video - Metadata Management - UK AU

See BigHand Metadata Management in action

See how BigHand's Metadata Management software allows users to cleanse metadata from many file types, at any stage of the process, and manage the risk of data confidentiality breaches in this 3 minute video.

 

How can BigHand Metadata Management help me?

Manage the risk of data confidentiality breaches. Automate metadata removal for legal documents and protect staff from unwitting confidentiality breaches and the business impacts they can cause.

Quickly and easily cleanse Word, Excel and PowerPoint documents with automatic metadata removal, at any stage of the process.

  • Protect your firm from metadata risk. Configure varying levels of metadata management from a single central administration center. 
  • Transparent and easy to implement with integrations including Microsoft Outlook, Lotus Notes and GroupWise. 

Lawyers can easily cleanse legal documents with automated metadata removal, removing the risk of confidential client or firm information being disclosed.

Key Features

Metadata Removal

Cleanse metadata from Microsoft Word, Excel, PowerPoint, PDF, Audio, Video, ZIP files, Open Document Format and other file types.

Batch Metadata Removal

Batch process multiple files simultaneously.

Central Admin Centre

Allow your teams to view all metadata in one panel, setting global settings and distributing to all users.

PDF Converter

Clean and convert documents into PDF files while working in Microsoft Word, Excel, PowerPoint and Mail, or at the point of sending files via email.

Safety Prompts

Get alerts to clean documents when sending outside of your organisation. A panel will appear to prompt users to select the level of metadata removal required.

Configurable Settings

Create specific settings for all staff, by department or even by individual if there are varying requirements.

Easy Admin

Set and edit the metadata policies that are distributed throughout your organization (metadata removal, editing, printing and viewing restrictions).

Easy Integration

Integrate with popular email programs and document management systems.

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Ayman Hatem
Angela Crossland
Maria Clancy

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Frequently Asked Questions

General
Cost
Adoption
Implementation
Configuration
References
General

General

Q: What is BigHand Metadata Management?

A: BigHand Metadata Management is a legal security tool that allows law firms to cleanse Word, Excel, PowerPoint, PDF, and media files to ensure they do not contain potentially harmful metadata. Users can automate metadata removal, configure varying levels of metadata management, and protect staff from unintentional confidentiality breaches and the business impacts they can cause.

Additionally, we offer email recipient checking and content redaction products to help your users stay secure. When working in Outlook, our tool warns users about accidental disclosure and the sending of emails to unintended recipients by prompting when using Reply All or Forward. For content redaction, we provide an easy search and redaction of sensitive terms in Word and Excel, while maintaining the original native file format.

Q: Who uses BigHand Metadata Management?

A: Metadata Management is used by teams across the legal, healthcare, education and government industries to prevent disclosure of unintended information embedded in files. 

Within a law firm:-

  • Lawyers & Support Teams can easily cleanse legal documents with automated metadata removal, removing the risk of confidential client or firm information being disclosed. This can be done natively in Word, Excel, PowerPoint and PDF or when sending any of those file types via email
  • IT Teams can create specific settings for all staff, by department or even by individual if there are varying requirements – all from a centralized configuration file.

Cost/Pricing

Q: How does pricing work?

A: BigHand offers multiple pricing options based on your specific business requirements. Pricing is based on the number of licenses your firm needs, and how you’d like to configure the solution to best fit your needs. To receive a custom quote, chat to a member of our team here.

Q: What tier is right for me?

A: We know that every business is unique, which is why we offer two tiers of Metadata Management to ensure that you only pay for the features and functionality you need: Standard and Plus. Chat with one of our product experts if you need more help choosing which tier is right for you.

Ease of Use/Adoption

Q: Do you offer training?

A: Yes! We have a dedicated team of software trainers to help get your teams as self-sufficient as possible, as quickly as possible. We also offer flexibility for you to choose what type of training you require and how much of it you need.

Q: How much training do users require?

A: BigHand Metadata Management is designed with a seamless user experience in mind, meaning it’s easy to get your teams’ setup and using the software and immediately reducing risk of sharing information unintentionally. In addition to any training sessions, you’ll receive training materials upon the delivery of the product, as well as have 24/7 access to documentation in our customer portal.

Q: How long does it take to get set up?

A: Users can be up and running in as little as a few days.

Q. How do we ensure the tool is adopted effectively and what support will be available to us post project?

A: At BigHand, we do our best to work with clients pre-project to prepare end users for the implementation of new technology and process. 

Post project, our dedicated customer support team will be on hand for technical queries, and we also have dedicated experts in place, many with extensive sector knowledge, to ensure you adopt the tool in the best way to maximise efficiencies, underpin relevant processes and ultimately drive your project to success helping to achieve wider business objectives.

Implementation Process & Ongoing Support

Q: What is support like? Is there out of hours service?

A: 98% of our customers say they receive outstanding support from BigHand. Our award-winning technical services team provide 24/5 support to every customer via phone, email or our online support portal. Your Account and Solutions Managers are only ever a call away and are committed to ensuring you’re always getting the most from the software.

Read about what our customers are saying here.

Q: What are the security measures?

A: BigHand aims to be recognised as an organisation adhering to the highest level of Information Security best practice and have implemented a formal Information Security Management System (ISMS). The ISMS is formally managed, controlled, independently audited and certified to IS027001 and Cyber Essentials Plus.​

Find out more about how we keep your information secure here.

Q: What support do I need from my IT team?

A: IT resource will be required to help determine the scope of the project based on your environment and to assist with implementation.

Q: What resources do I need for the project?

A: Below are the roles we may work with to get a project up and running. Depending on the scope of the project, 

some clients will choose to split these responsibilities across multiple stakeholders, while others may appoint one or two individuals to take on multiple roles. 

 

  • An Internal Project Manager to assist with scheduling resources 
  • An IT Lead that can work together with BigHand engineers to ensure a smooth installation 
  • Comms Lead to help with comms around the software roll-out 
  • Subject Matter Expert/BH Administrator to manage and adapt the software, post-project 
  • An Internal Trainer to help with onboarding staff and encourage adoption 
Q: How long does it take to set up BigHand Metadata Management?

A: Users can be up and running in as little as a few days, but exact implementation times will depend on the scope of your project and your internal environment. For the majority of our clients, implementation typically takes between 2-4 weeks.

Configuration

Q: Can you configure the user experience through settings?

A: Yes! When you begin testing, our product experts will provide you with an Admin Tool and guides to help with implementing setting changes that match the needs of your users. One-on-one assisted implementation from our experts in configuring your product and applying best practices is available at a cost.

Q: What can I expect from the additional expert services?

A: With the purchase of assisted implementation, you will be assigned a product specialist to coordinate all of the processes involved. This includes assisting you with technical planning, installation, configuration, testing, and deployment of the Metadata Management tools.

Customer Success / References

Q: Do you have client references?

A: Yes! You can read case studies from customers of all shapes and sizes here.

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