Support staff are often an organisation’s third largest cost – they’re overworked, but are rarely fully optimised, with the wrong skill sets being applied to the wrong tasks. Gain visibility by using data to implement better processes, maximising your team's efforts.
From task delegation software to team tracking, our smart solutions offer you the transparency you need.
At the outset, the support team were a little wary of the new technology, but the opposite has proven true. We undertook a training programme to upskill them, so their work is now far more varied and more fulfilling.
[As a result of BigHand Workflow] we are seeing a real rise in the number of tasks being automatically routed to TAs via BigHand, from 20% to 40% and 43% month on month.
BigHand provides an up to date picture of progress at any point in time, leading to a more informed relationship with our clients.
BigHand Workflow will further improve our flexible workflow, enabling our team to collaborate and share resources even more, irrespective of office location.
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