Support staff are often an organisation’s third largest cost – they’re overworked, but are rarely fully optimised, with the wrong skill sets being applied to the wrong tasks. Gain visibility by using data to implement better processes, maximising your team's efforts.
From task delegation software to team tracking, our smart solutions offer you the transparency you need.
Give the right people the right tasks at the right time
Improve your bottom line by increasing your team’s efficiency at every level with a more consistent stream of work that matches the right tasks to suit their skills. Easy-to-use, configurable workflows are simple to implement, with BigHand Workflow Management.
Analyse your team’s workload
Is it billable or non-billable? A core requirement or an ad-hoc task? Understanding how your support teams work with BigHand Workflow is the first step in helping them work smarter, harder and better.
Dictate your way to operational excellence
Imagine how much more efficient your teams could be if busy professionals could dictate tasks on the go, and have these voice recordings instantly transcribed into a written document – with BigHand Digital Dictation and Speech Recognition, this can be a reality.
Simplify document creation
Tackle the headache of creating complex branded documents with BigHand’s quick, easy, automated template creation software.
Style quick, easy and fully compliant documents
Formatting and styling comprehensive Microsoft Word documents doesn't have to be a challenge - it can be made quick and easy with BigHand Document Creation.
At the outset, the support team were a little wary of the new technology, but the opposite has proven true. We undertook a training programme to upskill them, so their work is now far more varied and more fulfilling.
Ashton Hunt, Group Managing Director, Tees Law
[As a result of BigHand Now] we are seeing a real rise in the number of tasks being automatically routed to TAs via BigHand, from 20% to 40% and 43% month on month.