In June, law firm leaders across the UK met to discuss key topics and trends in diversity, equity and inclusion, hybrid working, and firm culture at Sandpiper’s latest virtual conference.
Throughout the entire afternoon, there were some very interesting discussions on a number of topics, and some key discussions that shone through as something firms are actively addressing now, along with strong opinions on what the best strategies are to ensure success.
In my opinion, the role technology can play, and the clever use of data to firstly understand and then inform future direction and decisions, will be key. Technology has its place in solving the above issues, but a careful and considered implementation plan, ensuring the needs of the user are addressed, is critical. Technology, including legal workflow software, Resource Management, and legal BI tools can be a gamechanger if adopted successfully. There was a resounding belief that change management is still something that law firms need to improve on to harness all of the benefits technology can bring, whilst being clear on the challenge firms are actually addressing.
My overarching takeaway was that the above issues can and are being addressed in a whole host of different ways, and law firm leaders are thinking carefully about the pros and cons of different approaches to clearly understand and quickly act upon their client’s needs, The above themes require considerable thought. Most importantly, firms are very focussed on ensuring their workforce remain engaged and are given the best platform to learn and excel, enabling law firms to retain their best and brightest talent which has a direct impact on their client relationships.