Pricing and Profitability Matter pricing, profitability and budget tracking software

Overview

BigHand Pricing and Profitability is a PMS-integrated matter budgeting, pricing and tracking tool designed for law firms to manage their matters financially. The solution supports pricing teams and lawyers to achieve better financial outcomes through data-driven budgets and costs, better resource plans, lower write-offs and clear client reporting. 

The Big Benefits

  • Price for profitability 
  • Create budgets, top-down or bottom-up
  • Track and manage budgets against actuals
  • Analyse, and clone past matters for more accurate budgets 
  • Apply what-ifs to compare budget scenarios  
  • Keep clients updated with budget reports 

Schedule a demo or discovery call to learn more:

See BigHand Pricing and Profitability in action

Product Video - Pricing - UK AU

See BigHand Pricing and Profitability in action

See how BigHand's legal pricing software allows you to create and track matter budgets and price for profit in this 2 minute video. 

How can BigHand Pricing and Profitability help me?

Choose a department to see the benefits:

Increase profits through better financial management of matters. Achieve better financial outcomes for increased profitability and client value through data-driven budgets and costs, better resource plans, lower write-offs and clear client reporting. 

Gain a data-driven understanding of matter profitability. Create simple or complex budgets to meet client demand and calculate key KPIs in real time. Use historical data for informed decisions and select different resources and fee arrangements to predict the most profitable price.

Increase firm profits. Remove wasted time from manual reporting and make smarter financial decisions. Track and monitor live progress of the financial performance of your matters against budget and receive regular notifications. Gain a data-driven understanding of matter profitability drivers like leverage, effort and costs.

  • Users can start pricing efficiently right away, without the need for extensive training or systems management. Intuitive dashboards help users to map, plan, monitor and track legal matters with ease. 
  • Quick and easy implementation with seamless integration to different business applications.

Lawyers can build their own commercial acumen while keeping clients more informed, with instant visibility of matter performance and regular update notifications. 

Key Features

Budgeting and Tracking

Intuitive user interface that provides both budgeting and real-time tracking in a single convenient environment.

Cost/Profitability Projections

Easily adjust resources and rates in ‘what-if’ scenario planning to create to deliver the best pricing for you and your clients.

Automated Billing and Cost Loading

Eliminate the guess work when pricing a matter.

User Created Templates

Allow the firm to cater to unique client demands.

Historic Matter Import

Allows for a deep pool of matters to choose from when cloning based on past matters.

Role-Based Access

Configure access so users only see what they are supposed to see.

Matter Tracker

Provides complete analysis on matter and timekeeper performance.

Automated Alerts

Get notifications to stay on budget and informed for clients. 

Group Performance Reports

Allow the user to see a how a group of matter budgets are performing.

Budget Version

Gives client the complete picture of how they got from A-to-B on any budget.

PMS Integrated

Connect with your PMS and other business systems to ensure data quality and accuracy.

Intuitive Dashboards

Map, plan, monitor and track matters without extensive training.

Remote Working Enabled

Create and monitor budgets anytime, anywhere.

Rob Stote Tie
Niall Macmillan
Jack Heron
Andrea Menezes

Interested in learning more?

Request an informal 10 minute call with one of our specialists.

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Frequently Asked Questions

General
Cost
Adoption
Implementation
Configuration
References
General

General

Q: What is BigHand Pricing & Profitability?

A: BigHand Pricing and Profitability is a web-based matter budgeting and tracking solution that lets users establish the budget of a matter at inception as well as track its performance; users can then effectively manage both client and firm expectations in terms of costs and ensure a clear picture of the financial impacts of running matters in a certain way.

Q: Who uses BigHand Pricing & Profitability?

A: BigHand Pricing & Profitability is used by representatives from pricing teams, attorneys and business professionals to establish the budget and cost of a matter, determine pricing including the insight and impact of different potential alternative fee arrangements, and then track and report on its performance once work starts, ensuring maximum profitability is realised, and write offs are reduced. 

Cost/Pricing

Q: How does pricing work?

A: BigHand offers multiple pricing options based on your specific business requirements. Pricing is based on the number timekeepers and how you would like to configure the solution to best fit your needs. To receive a custom quote, chat with a member of our team here.

Q: Is consultancy included in the price?

A: BigHand, we pride ourselves on taking the time to listen and understand your requirements. We have a dedicated team of experts with vast industry expertise who’ll create a package tailored just for you. 

We offer a range of options - from getting the software seamlessly installed and available to users, training to help you get the most out of the software through to helping you maximise success on your investment.

Ease of Use/Adoption

Q: Do you offer training?

A: Yes! We have a dedicated team of software trainers to help get your teams as self-sufficient as possible, as quickly as possible. We also offer flexibility for you to choose what type of training you require and how much of it you need.

Q: How much training do users require?

A: BigHand Pricing & Profitability is designed with a seamless user experience in mind, meaning it’s easy to get your teams setup and using the software. In addition to any training sessions, you’ll also have 24/7 access to a range of training materials to help individuals across each of your departments harness the full power of the solution.

Q: How long does it take to get set up?

A: Users can be up and running in as little as 6 weeks, but exact timelines will depend on the scope of your project and your internal environment. For the majority of our clients, the project lifecycle (from the kick-off meeting to your users being fully onboarded) takes between 6-12 weeks.

Q. How do we ensure the tool is adopted effectively and what support will be available to us post project?

A: At BigHand, we do our best to work with clients’ pre-project to prepare end users for the implementation of new technology and process. 

Post project, our dedicated customer support team will be on hand for technical questions, and we also have dedicated experts in place, many with extensive sector knowledge, to ensure you adopt the tool in the best way to maximise efficiencies, underpin relevant processes and ultimately drive your project to success helping to achieve your desired business and financial objectives.

Implementation Process & Ongoing Support

Q: What is support like? Is there out of hours service?

A: 98% of our customers say they receive outstanding support from BigHand. Our award-winning technical services team provide 24/5 support to every customer via phone, email or our online support portal. Your Account and Solutions Managers are only ever a call away and are committed to ensuring you’re always getting the most from the software.

Read about what our customers are saying here.

Q: What are the security measures?

A: BigHand aims to be recognised as an organisation adhering to the highest level of Information Security best practice and have implemented a formal Information Security Management System (ISMS). The ISMS is formally managed, controlled, independently audited, and certified to IS027001 and Cyber Essentials Plus.​

Find out more about how we keep your information secure here.

Q: What support do I need from my IT team?

A: IT resource will be required to help determine the scope of the project based on your environment and to assist with implementation.

Q: What resources do I need for the project?

A: Below are the roles we typically work with to get a project up and running. Depending on the scope of the project, 

some clients will choose to split these responsibilities across multiple stakeholders, while others may appoint one or two individuals to take on multiple roles. 

  • An Internal Project Manager to assist with scheduling resources 
  • An IT Lead that can work together with BigHand engineers to ensure a smooth installation 
  • Comms Lead to help with comms around the software roll-out 
  • Subject Matter Expert/BH Administrator to manage and adapt the software, post-project 
  • An Internal Trainer to help with onboarding staff and encourage adoption 
Q: How long does it take to set up BigHand Pricing & Profitability?

A: Users can be up and running in as little as 6 weeks, but exact implementation times will depend on the scope of your project and your internal environment. For the majority of our clients, implementation typically takes between 6-12 weeks.

Configuration

Q: Can you create budget templates in house?

A: Yes! When you start your project, our product experts will work with you to design budget templates based on how you structure the delivery of your matters to clients. Once setup, it’s easy for you to adapt and add to these as your requirements change, and onboard new practice groups to achieve maximum profitability per matter across the firm.

Q: What data/reporting will I get from the tool?

A: With Pricing & Profitability, you have access to current and historical matter and timekeeper data to help you make informed decisions about resourcing, budgeting, and pricing, track matter performance in real time, and export reports ranging from a budget summary to detailed fees and disbursement narratives that can be sent directly to client. Law firm clients now expect to be updated through the delivery of the matter, and by being transparent through the delivery, write offs can be significantly reduced.

Customer Success / References

Q: Do you have client references?

A: Yes! You can read case studies from customers of all shapes and sizes here.

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