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Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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July 04, 2018

Impacting law firm profit: vanity, sanity & reality of future practice

There is a great phrase that is well used (possibly over used), but almost certainly undervalued. It states: Revenue is vanity, profit is sanity and cash is reality.

In fact, it is so widely cited that trying to determine who it should be attributed to is difficult. Google (our default trusted advisor in these matters) interestingly suggests that by adding the word “legal” it’s use is less popular. This might well change over the forthcoming years as firms progress their collective journey from “the practice” to “the business” of law.

The simple premise is that firms, management, business owners and investors can (sometimes) become too focused on revenue and, in the end, profit counts for more. The next hypothesis is that profit is also only worth having if it actually generates cash.

Law firms are (to varying degrees) still heavily focused on revenue generation. Their model (historic or present depending on the firm) is based around time and billing hourly rates. It is focused on “utilisation” of lawyers to maximise the revenue the individual (and in turn) the department or firm generates. KPIs are all around time recorded, time spent and time billed.

And to date, that model has been (mostly) sound. If you are confident each hour spent is chargeable and that for each hour the client pays you more than it costs you, ensuring utilisation is high – profit will be generated. So far, all good.

This then creates a culture of “spend more time equals good” …