After five years of tracking workflow trends across the legal industry, one thing is clear: the same challenges keep coming back, support staff attrition, ineffective restructuring, and costly inefficiencies in task delegation. 

This session brings the 2025 BigHand Legal Workflow Leadership Report’s findings to life with real-world context, and a conversation about what it really takes to solve these persistent workflow challenges.  

• Why 90% of firms continue to restructure their support teams, and what’s still missing for many
• How firms are missing a golden opportunity to improve retention and lower costs by rethinking legacy support roles
• Why 87% of firms still rely on manual delegation despite the proven ROI of workflow management (up to $1.58M over 3 years) 
• What the ticking retirement time bomb means for your firm and how leading firms are using tech and data to get ahead
• How centralization and tech adoption are improving lawyer productivity, client service, and bottom lines 

Struggling to do more with less? Discover how leading firms are boosting efficiency and protecting billable hours.