Rendigs, Fry, Kiely & Dennis LLP optimizes entire document support process with the use of BigHand Dictate and BigHand Create


Recognized as a “Best Law Firm” by U.S. News and World Report, Rendigs, Fry, Kiely & Dennis LLP is headquartered in Cincinnati, Ohio and has over 70 years’ experience in the legal industry.

After adopting BigHand Dictate in 2014, the firm’s next project was to look at updating its document template solution.

Bryan Thomas, IT Director at the firm explains, “Part of my role is to ensure we have technology in place to help our staff maximize efficiencies in their day-to-day work. We had previous success with BigHand Dictate, having completed a project to implement more agile working practices for lawyers, so when the time came to update our document templating tool, it made sense to maximize our investment with BigHand.”

“After seeing a demo of BigHand Create, I was impressed with how the voice and template technologies integrated together, and the evident time savings that this would bring for our lawyers and legal secretaries.”

Having both BigHand Dictate and BigHand Create in place means Rendigs has been able to streamline the whole document creation process. Lawyers now use the BigHand Go app on their mobile phone to dictate tasks to their secretaries while out of the office and any document creation requests can be actioned quickly utilizing BigHand Create. Secretaries can generate high-quality professional documents using pre-set, firm-approved templates with the click of a button and lawyers have visibility of who’s working on their tasks, and the progress of each one, from the central dashboard.

Bryan comments, “BigHand has transformed our document creation process. Our lawyers can delegate work using their voice while out and about as well as track it in the system – enabling them to concentrate on maximizing billable time.”

“In-house, our secretaries can create consistent and compliant legal documents with easy access to advanced Microsoft Word functionality, optimizing their efficiency and reducing document turnaround times. They also appreciate the time that the technology has freed up for them to do more higher-value work than typing and formatting documents.”

Bryan adds, “The BigHand team have a wealth of industry knowledge, and their technology just works! Our firm is focused on helping our clients achieve success and BigHand contributes to that by enabling us to provide a first-class, responsive support service to our lawyers and our clients.”