BigHand Workflow Management stands as the only workflow platform purpose-built for legal support task delegation. The solution facilitates automatic routing of tasks to the right support staff at optimal cost, addressing the critical visibility and efficiency gaps identified in industry research. 

BigHand's 2025 industry research reveals law firms face mounting pressure to modernize legal support operations. While clients increasingly demand efficiency, transparency, and demonstrable value, many firms continue operating with outdated processes: 87% still manually delegate work, limiting visibility and workflow efficiency, while 30% lack visibility into support staff workflows entirely. This growing expectation gap underscores the need for solutions that enable firms to meet modern client requirements. 

"This recognition is a huge achievement," said Ben Jennings, BigHand's Global Director of Workflow Management. "The team has worked incredibly hard to ensure we have a consistent feedback loop with our clients to understand exactly what they need from our solutions. This award affirms that we're truly helping law firms achieve bigger and better things, while motivating us to continue delivering the best service possible." 

The award follows significant product enhancement, including the introduction of AI-powered cloud speech recognition earlier this year. The AI speech recognition engine, built specifically for law firms, understands and transcribes diverse inputs - including various dialects, accents, languages, and niche legal terminology. It represents the latest release in BigHand's cloud-first product strategy and demonstrates a continued commitment to helping law firms future-proof their operations.  

BigHand remains committed to continuous improvement, with additional features to enhance the award-winning Workflow Management solution launching imminently. 

Learn more about BigHand Workflow Management at bighand.com.