The BIG Awards for Business, established in 2012, celebrate companies, products, and leaders that deliver meaningful, measurable impact across industries. Winners are chosen through a rigorous peer-based judging process conducted by experienced executives who evaluate performance breakthroughs, innovation, and real-world results.
The only solution purpose-built for legal support operations, BigHand Workflow Management enables law firms to automatically route work to the right support staff at the optimal cost, solving longstanding challenges around visibility, efficiency, and resource utilization. These challenges are reflected in BigHand’s annual industry research, which highlights the urgency for firms to modernize.
BigHand’s 2025 legal support research found that firms continue to face serious pressure to evolve: 87% still manually delegate work, which slows turnaround times and limits visibility, while 30% report a complete lack of visibility into support staff workflows. As clients demand greater transparency and demonstrable value, workflow solutions like BigHand’s are becoming critical to closing this growing expectation gap.
“This award is another fantastic milestone for us,” said Ben Jennings, Global Director of Workflow Management at BigHand. “Our goal has always been to build technology that genuinely supports the way legal teams work - the real day-to-day challenges firms tell us they’re facing. Being recognized in this way validates that partnership approach and motivates us to continue investing in innovation that creates meaningful, measurable improvements for our clients.”
Feedback from the programme supports that message, with one of the BIG Awards judges commenting: “BigHand clearly understands the operational challenges law firms are facing and has built a solution that’s not just functional but thoughtfully tailored to the legal industry. The integration of AI-powered speech recognition is a smart move, and the use of real-world data and client feedback adds credibility. What I appreciated most was the focus on solving real problems like manual task delegation and lack of visibility with practical, easy-to-adopt technology.
It has been a transformative year for BigHand Workflow Management, with AI playing a central role in its continued evolution. Earlier in the year, BigHand launched its AI-powered cloud speech recognition (Cloud SR), purpose-built for legal environments and capable of accurately transcribing diverse accents, dialects, and languages, as well as complex legal terminology.
More recently, BigHand introduced AI-powered Email Routing, an enhancement that automates end-to-end task delegation by eliminating manual review and triage. This cloud-based capability - available without additional licence fees - analyses incoming emails to centralised legal support inboxes, identifies the work required, extracts key details, and automatically creates and routes tasks to the appropriate resource. This significantly accelerates turnaround times and ensures work is allocated accurately from the point of entry.
BigHand remains committed to advancing legal operations technology and delivering tools that help firms improve efficiency, profitability, and client service. For more information on the platform and the innovations shaping its future, visit bighand.com.
