Expert Interview: Return to Office for Law Firms is Posing Challenges with Rex Balboa


Video Transcript

Q: How does the data in the report compare to what you’re seeing in the market?

A: The data reflects the trend of trying to bring people back into firms. Also, it matches kind of a trend of maybe firms being a bit overstaffed over COVID.

Q: How can firms mitigate these challenges?

 Big mitigation is get more information.  Right now, decision makers do not have a clear view into what's happening with tasks at their, at their firms.

Q: How do you think firms can get better visibility of work?

A: A task tracking system like workflow advance, provides a real time view into what's happening now.  The solution also provides trending information, this data can help with training, staffing levels and Identifying employees that are going above and beyond hybrid work is a new reality.

Q: What is your key takeaway?

A: Hybrid work is a new reality, it's going to figure into ongoing recruitment and engagement efforts. Bringing people back to the office might increase visibility a little bit, but I'm not sure that it's going to be worth the discontentment and possible resentment. Beyond that, bringing people back to the office doesn't really answer the increasing needs of law firm clients to be efficient and cost effective. firms need data to better understand how the support staff operates in a task management system to ensure a job gets into the right hands at the right time.

Read Report Three
(Continued) Lack of Visibility Despite Mandated Return to the Office 

About BigHand Workflow Management

To provide the best client service while supporting your bottom line, it’s vital to ensure your teams are working efficiently and smartly. Ineffective and outdated methods of delegating tasks makes it easy for things to be overlooked, means your workforce isn’t properly optimized, your tasks aren’t being delivered on time, and your bottom line is suffering as a result. BigHand Workflow Management is a task management solution that lets you turn your tasks into fully auditable, digital workflow entries. You can create tasks from voice, email, electronic or paper-based requests – from document production requests to reprographics and travel bookings.

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