Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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March 28, 2017

Before this period of change, each MSB fee earner would send work through digital dictation for a legal assistant to manually type up.

Before this period of change, each MSB fee earner would send work through digital dictation for a legal assistant to manually type up. BigHand Speech Recognition has reduced the length of this process by up to a third, and has been of particular value with the processing of attendance notes and text-heavy documents.

Gareth Scott, IT Support Manager at MSB, says: “BigHand technology is incredible. Fee Earners have been particularly impressed with the level of accuracy achieved on first use, it’s usually up around 99%. The training from BigHand was impressive and catered very much to the needs of our firm.

"Both the authors and legal assistants have seen the benefits straight away.”

The firm’s legal assistants are now working more proactively, with time freed up to get involved in more business-critical matters, and to pursue areas of personal development.

Emma Carey, Head of Family Law at MSB, was the driving force behind the introduction of BigHand Speech Recognition. She explains her reasons for wanting to support this project.

"As Head of Family Law, I knew there were areas where we could be working smarter. I knew the introduction of BigHand Speech Recognition would free up time to enable my team to learn more, do more and for the support team to get more involved in higher-value work. Already we have seen reduced turnaround times, the level of accuracy is very impressive and we as a team are working more efficiently”.
MSB Solicitors are also firm advocates of BigHand Go, as Scott attests.

“The mobility it provides is excellent," he says. "Fee earners are able to dictate using their phones and send straight through to the Legal Assistants or indeed back to themselves as text-ready documents. It saves a lot of time, and means fee earners can be as effective out of the office as they are when in the office.”

The future is bright for MSB Solicitors, having recently moved into new headquarters in St Pauls Square, Liverpool, and with intelligent technology in place, they will continue to investigate in and drive efficiencies within their working practices to ensure a high level of excellence in the service they provide to their customers.