Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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July 01, 2015

BigHand’s mobility solution encrypts voice files enabling UK private bank to send dictations securely from anywhere.

UK authorised private bank, Brown Shipley has implemented BigHand’s enterprise digital dictation and mobility solution to upgrade from analogue tapes. The organisation selected BigHand as its digital dictation provider following a competitive tender process and trial in which BigHand demonstrated both its technical competency, advanced software solution and dedication to customer service.

Caroline Henry, Senior Project Manager, Brown Shipley, comments: “As a private bank, Brown Shipley prides itself on the relationships it maintains with its clients. As part of our continual focus on delivering the best possible customer service, we wanted to move to digital dictation to increase the efficiency with which we were able to get letters and client meeting notes processed. We wanted a responsive partner to work with and BigHand’s own customer service during the tender process and initial trial put them above the other providers we considered.”

Prior to implementing BigHand, Brown Shipley’s client relationship managers were using analogue tapes to record meeting notes, which would then be transcribed by a team of secretaries spread across the bank’s five UK offices. Brown Shipley recognised the significant benefits that could be achieved through digital dictation, in terms of efficiency, flexibility and customer service.

The bank undertook an initial 30-day trial with BigHand before a full roll-out of the mobility digital dictation technology to nearly 100 users across the organisation.

“BigHand was responsive and professional during the whole process,” comments Caroline. “One of the key aspects of the project was to ensure the security of the system. We’re clearly discussing sensitive information with our clients, and it was paramount that we could ensure the security of that data. BigHand worked closely with us to ensure that the data was not only encrypted within the system during transmission, but also managed within a secure environment.”

In the six months since the system has been live, Brown Shipley has realised a number of benefits. Caroline says,“Our client relationship managers have really embraced the solution. We can respond to clients faster and are also able to prioritise urgent communications. From a secretarial perspective, BigHand has also increased our flexibility and ability to manage the administrative workload more effectively, which is also allowing the team to take on more value added work.”

Caroline concludes: “The whole reason for embarking on this project was to further enhance the customer journey and we’re delighted with the success we have achieved to date.”