Here we share a 13-part guide to building the future shape of your organized, centralized and modernized legal support services.

Introduction: Law firms across the globe are under pressure from all fronts; whether it is customer demands, unrelenting drive on costs, requests for price transparency, growing demand for agile working or an increasing need to have operational insight into support costs.

As is always the case, there is no single solution to the collective issues. There is, however, a developing trend when it comes to building the future shape of legal support services that are more organized, centralized and modernized. The shape is assembled more around cost, competency and tasks and less around department, relationship or location.