When Holland & Hart shifted to a centralized support model across 13 offices, it became clear that their existing workflows weren't going to hold up. Attorneys were adjusting to a new way of getting support. Legal assistants needed visibility into who was doing what. Tasks were falling through the cracks.
 
In this 22-minute on-demand session we walk through exactly what Holland & Hart changed, what they implemented, and what their support workflows look like now.

What you'll walk away with:

• A clear picture of where most centralized support models break down
• What good workflow management actually looks like in practice
• Questions to ask about your own setup