Remote Working is a Permanent Reality for Law Firms, Finds ALA Change Management Poll and Expert Webinar Panel


Flexibility, Workflow Management, and Performance Tracking Will Be Essential for Legal Practices Managing in the New Normal.

In response to the pandemic, law firms have been faced with many challenges including the pivot to a new more technology-driven work-from-home (WFH) model seemingly overnight.  But are these changes temporary or permanent, and what long-term effects will this have on law firm operations?  A recent Association of Legal Administrators (ALA) webinar and poll entitled “How to plan and manage when change is the only constant” addressed these questions.

The ALA webinar panel included Murray Joslin, Senior Vice President of Global Creative Services and Business Enablement at Integreon; Kacee McCalla, Director of H.R. Operations at Baker Donelson; Eric Wangler, President, North America at BigHand; and Eric Seeger, Principal at Altman Weil, Inc.  April Campbell, Interim Executive Director of the ALA, moderated and conducted polls throughout the session.

Below are key poll findings, bolstered by insights and recommendations provided by the webinar panelists. Poll respondents were ALA members working within the legal support function of U.S. law firms.

 “Law firms are changing and many are rethinking the fabric of their organizations,” remarked Joslin.  “The most successful adopters will be ones who are excited about changing, seeking new technology, discussing issues with clients, and embracing challenges.  The magic of innovation lies in the ability to collaborate and be efficient.”

 “Law firms have a unique opportunity to make difficult decisions now that they had wanted to make a long time ago,” said Wangler.  “Since it’s unlikely that people will be 100% back in offices, the long-term operational model will never look the same. This opens new possibilities for workflow, collaboration and back-office structures, facilitated by new technologies and strengthened infrastructures.”

In the near future, Integreon will be producing an ALA white paper including more detail and analysis on this poll data, as well as insights from the webinar panelists about change management at law firms.  To request to receive this white paper when it’s published, email [email protected].