Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

Read More

Plan, manage and monitor all matters more efficiently.

Analyze your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

Read more

Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, inventory and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

Read more

Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

Read more

Financial excellence through first-class business intelligence.

Get a grasp on your financial data in real-time, empower your teams to work smarter and effect real business change at all levels.

Read more

Powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more. Track matter budgets in real time and price transactions before you’ve even made them.

Read more

Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice; the fastest way to communicate, streamline processes and empower your teams to work efficiently and accurately.

Read more

Become more efficient with enhanced template management.

With an advanced template management system, teams can create highly professional, fully-compliant branded templates at the touch of a button.

Read More

Combat formatting inefficiencies with consistent and reliable document styling.

Enable your teams to create consistent, compliant documents with pre-set styles that can be accessed at the click of a button.

Read more

Protect your organization from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

Read more

Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

Read more

Outstanding customer support that you can rely on.

Our customers trust us to deliver what we say we will, with ongoing services and support that set us apart.

Read more

Empower lawyers and optimize stretched support teams.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

Read more

Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allow your teams to be fully optimized and stay on the right side of relevant regulations and compliance at all times.

Read more

Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

Read more

Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

Read More

Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

Read More

July 01, 2015

BigHand’s mobility solution encrypts voice files enabling UK private bank to send dictations securely from anywhere

LONDON - UK authorised private bank, Brown Shipley has implemented BigHand’s enterprise digital dictation and mobility solution to upgrade from analogue tapes. The organisation selected BigHand as its digital dictation provider following a competitive tender process and trial in which BigHand demonstrated both its technical competency, advanced software solution and dedication to customer service.

Caroline Henry is a Senior Project Manager for Brown Shipley. “As a private bank, Brown Shipley prides itself on the relationships it maintains with its clients," she says. "As part of our continual focus on delivering the best possible customer service, we wanted to move to digital dictation to increase the efficiency with which we were able to get letters and client meeting notes processed. We wanted a responsive partner to work with and BigHand’s own customer service during the tender process and initial trial put them above the other providers we considered.”

Prior to implementing BigHand, Brown Shipley’s client relationship managers were using analogue tapes to record meeting notes, which would then be transcribed by a team of secretaries spread across the bank’s five UK offices. Brown Shipley recognised the significant benefits that could be achieved through digital dictation, in terms of efficiency, flexibility and customer service.

The bank undertook an initial 30-day trial with BigHand before a full roll-out of the mobility digital dictation technology to nearly 100 users across the organisation.

“BigHand was responsive and professional during the whole process,” says Henry. “One of the key aspects of the project was to ensure the security of the system. We’re clearly discussing sensitive information with our clients, and it was paramount that we could ensure the security of that data. BigHand worked closely with us to ensure that the data was not only encrypted within the system during transmission, but also managed within a secure environment.”

In the six months since the system has been live, Brown Shipley has realised a number of benefits. “Our client relationship managers have really embraced the solution," Henry says. "We can respond to clients faster and are also able to prioritise urgent communications. From a secretarial perspective, BigHand has also increased our flexibility and ability to manage the administrative workload more effectively, which is also allowing the team to take on more value added work.” 

She concludes: “The whole reason for embarking on this project was to further enhance the customer journey and we’re delighted with the success we have achieved to date.”