Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyze your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, inventory and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get a grasp on your financial data in real-time, empower your teams to work smarter and effect real business change at all levels.

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Powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more. Track matter budgets in real time and price transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice; the fastest way to communicate, streamline processes and empower your teams to work efficiently and accurately.

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Become more efficient with enhanced template management.

With an advanced template management system, teams can create highly professional, fully-compliant branded templates at the touch of a button.

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Combat formatting inefficiencies with consistent and reliable document styling.

Enable your teams to create consistent, compliant documents with pre-set styles that can be accessed at the click of a button.

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Protect your organization from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support that you can rely on.

Our customers trust us to deliver what we say we will, with ongoing services and support that set us apart.

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Prepare stronger pitches that win new business

Enable business development and marketing teams to quickly build brand-compliant  pitches that give you an edge in today’s increasingly competitive market.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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April 15, 2019

BigHand celebrates key successes from the past 12 months, including record sales, “world-class” customer satisfaction scores and the integration of BigHand Evaluate and BigHand Quantum into the BigHand business.

BigHand, a leading provider of productivity software to the legal market, has announced details of their sales and customer satisfaction results for their recently completed fiscal year. Impressive year-on-year sales growth, “world class” customer service and further additions to the sales team mark a banner year for the software supplier, cementing their position as the go-to partner for law firms on the journey to achieving back office operational excellence.

Since 1996, BigHand has been developing technology solutions that empower law firms to streamline their processes and do more for less. In today’s high-pressure legal market, firms recognize the need to prioritize improved productivity, efficiency and cost savings to provide greater value to customers, and are actively seeking innovative technologies to help them in this quest. As trusted providers of task delegation, workflow, document creation, process improvement and more recently, matter pricing and business intelligence tools, BigHand is ideally positioned to support firms on this journey and have been involved in a great number of these projects throughout the year.

Following a record 2017, BigHand North America reports another year of increased revenue and sales growth in their traditional businesses. Additionally, at the close of their fiscal year on March 31, 2019, one year after acquiring DW Reporting, BigHand has completed the integration of the BigHand Evaluate matter pricing and the BigHand Quantum financial reporting products into the BigHand business. Eric Wangler, President of BigHand North America, comments, “Record growth in our legacy products resulted in our most successful year ever. Now fully integrated, we expect the addition of BigHand Evaluate and BigHand Quantum to have an even larger impact in the coming years. In response to increasing demand, we are growing our Client Services team and have also added two highly experienced Strategic Account Managers to the business, Anthony Lowe and Guye Willison, who will be focused on the Quantum and Evaluate products.”

In addition to strong financial results, the BigHand Client Services team achieved 99% customer satisfaction and a Net Promoter Score (NPS) of 88 in the fiscal year. Given that the NPS benchmark for “world class” service is a score of 70, BigHand is proud to be placed among the highest tier of customer-centric organizations globally. Furthermore, BigHand continued to strengthen their reputation within the industry, taking the number one spot in both the digital dictation and document template solution categories of the prestigious ILTA Technology Survey, for the second year running.

Eric continues, “We are excited to report such strong financial performance but more importantly, we’re thrilled with our customer service results which will remain our focus as we serve many more BigHand Quantum and Evaluate clients. Our clients have always been at the heart of everything we do and our entire team works hard to deliver at a high standard. We remain committed from top to bottom to our customers’ success.”