Optimizing your legal support services

Law firms across the globe are under pressure from all fronts; whether it’s increasing price pressure from clients, requests for greater transparency into their costs and operations or competition from alternative legal service providers. This makes cost control and efficiency a top priority.

Below we have three whitepapers for download, pulling together legal operations research, findings, back-office transformation projects and ideas that you can implement from industry leaders.

Part 1 - The Operational Blindspot

In a recent survey commissioned through leading management consultancy, Altman Weil, we found that the vast majority (93%) of firms agree that improving the efficiency, productivity and cost savings among legal support services are top priorities. However, we also uncovered a significant operational blind spot.

Management teams have very limited ability to see what’s going on within their support team and lack the transparency to make informed management decisions.

Complete form below to access all survey results

Download Part 1 - The Future of Law Firm Back-Office Services and the Operational Blind Spot

Part 2 - Implementing and Optimizing Efficient Back-Office Operations

To survive and succeed, savvy firms are identifying opportunities to improve and embrace innovation on all levels, including, but not limited to, changing internal structures, implementing better processes, technologies, and seeking partnerships with external providers who can perform specific functions more cheaply and efficiently. Global firms, DLA Piper and Pinsent Masons, have achieved operational excellence by centralizing and modernizing their legal support services, organizing them around cost, competency and task, rather than department, relationship or location.

Complete the form below to learn about DLA and Pinsent Masons’ transformation projects

Download Part 2 - Progressive Firms’ Use of Technology to Implement and Optimize Efficient Back-Office Operations

Part 3 - Effectively Leveraging Outsource Service Providers

The new economic model has prompted a reconsideration of the best way to deliver attorney support. In turn, this has increased the number of firms looking to optimize their internal support resources, as well as leveraging third-party service providers to complete low-level work at lower costs. This can however leave firms with no single view of the type or volume of work being completed, no insight into the way work is being moved between teams, and no real-time visibility of completion times.

In order to build legal support services fit for the future, and to realize the full benefits of outsourced support, firms require a robust solution to capture, submit and track work, whether it be completed internally or externally.

Complete the form below for guidance on optimizing internal resources and legal service providers.

Download Part 3 - How mid-sized law firms are driving improved client service through internal support optimization and back-office visibility

What clients say

DLA Piper

Global law firm, DLA Piper, implements BigHand Now task delegation and workflow technology and successfully increases efficiencies across all North American offices

Husch Blackwell

Operational excellence: Progressive law firm drives internal support efficiency with investment in BigHand

Pinsent Masons

The adoption of BigHand Now and BigHand Capacity Manager has provided Pinsent Masons with the opportunity to change the structure, reroute work, and maximize the use of external legal support services and administrative skills