Last year, we announced that AI Email Routing was coming. Now, it's here in Workflow Management Cloud, alongside enhanced Cloud Process Reporting and expanded APIs.
Together, these updates help reduce manual triage and sharpen task delegation, giving a clearer view of how your support function is really performing.
Automatically reads incoming requests and routes work to the right resource.
Turns workflow activity into clearer insight into demand, turnaround and performance.
Enable deeper integrations and smarter workflow automation.
AI Email Routing is live. Automate legal support intake directly from your lawyers' inboxes.
Faster turnaround
Less admin
Clearer insightAll without changing how your lawyers work.
The Result: Up to 39% faster turnaround with Workflow Management and even greater efficiency when AI helps automate intake.
Process Reporting shows you what the data means, so you can see how your support function is really performing and where to improve it.
Understand when demand peaks
Spot bottlenecks earlier
See where backlog is building
Track turnaround and team performanceClearer reporting helps you make practical decisions about service delivery and resourcing.
Explore how expanded APIs help connect Workflow Management Cloud more deeply across your firm.
Trigger tasks from external systems 
Support smarter workflow automation 
Connect support processes across your wider tech stackJoin our Spring product preview webinar to explore AI Email Routing, Cloud Process Reporting and the operational questions every firm should be asking about its support model.
Workflow Management Cloud is where the latest innovation happens.
Move to Cloud to unlock:
AI Email Routing, included as standard
Enhanced Cloud Process Reporting
Expanded APIs
Ongoing product innovation A more scalable, future-ready platform
© 2026 BigHand. All Rights Reserved. Various trademarks held by their respective owners.