A benchmark report brought to you by BigHand

Gain insight into year-over-year trends around legal team structures, turnover, costs, and the value support staff offer within a modern-day law firm.

The latest analysis provides a comprehensive look at the changes law firms are making to stay competitive in changing market dynamics and delivering better client service. With expert commentary and actionable insights, law firm leaders will learn the strategies other firms are taking to become more operationally efficient.

Some key findings from the analysis include:

• 39% of firms expect support staff salaries to increase by up to 10%
• Support staff lateral hiring remains high with 50% of firms confirming it has increased in the last 12months
• For those firms tracking support staff productivity, 42% focus on completion rates, 40% on utilization and 38% on quality of work.
• 54% of firms now have technology in place for delegating legal support tasks and a further 13% have plans to implement it.