Time for Change: How Data-Driven Firms Are Solving Workflow Challenges

After five years of tracking workflow trends across the legal industry, one thing is clear: the same challenges keep coming back, support staff attrition, ineffective restructuring, and costly inefficiencies in task delegation. 

This session brings the 2025 BigHand Legal Workflow Leadership Report’s findings to life with real-world context, and a conversation about what it really takes to solve these persistent workflow challenges.  

• Why 90% of firms continue to restructure their support teams, and what’s still missing for many
• How firms are missing a golden opportunity to improve retention and lower costs by rethinking legacy support roles 
• Why 87% of firms still rely on manual delegation despite the proven ROI of workflow management (up to $1.58M over 3 years) 
• What the ticking retirement time bomb means for your firm—and how leading firms are using tech and data to get ahead 
• How centralization and tech adoption are improving lawyer productivity, client service, and bottom lines 

Speakers:

Eric Wangler President, Global Legal Market, BigHand

Michelle Connolly Senior Vice President, Strategy, Technology & Business Enablement VP, Corporate Marketing, Epiq Global

Bríana McCrory Chief Marketing Officer, BigHand

The Workflow Shift: How Legal Teams are Solving Support Challenges

Law firms are facing mounting pressure from staff retirements, attrition, and hybrid work demands. Join us for a practical session based on the 2025 BigHand Legal Workflow Leadership Report, where we’ll explore how firms are adapting with centralized support, improved visibility, and smarter resource strategies.

This isn’t your typical demo, we’ll showcase the tools legal teams rely on most and how they’re driving real results.

You’ll learn how to:

• Tackle retirements - 41% of firms expect up to 40% of staff to retire in 5 years
• Improve retention - only 25% of firms offer defined career paths
• Manage hybrid work - 84% have adjusted attendance but struggle with visibility
• Reduce lawyer admin - 31% report lawyers picking up support tasks

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Speakers:

Duska Frink Global Director of Solutions Management, BigHand

Ben Jennings Global Director of Workflow Management, BigHand