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BigHand Sessions

Driving Smarter Support: BigHand Workflow Management for Data-Driven Delegation

Whether you're new to BigHand or considering an upgrade to the cloud, this intimate and practical session offers a firsthand look at BigHand Workflow Management. Discover how leading firms are not only streamlining task delegation and improving support staff allocation but also using real-time data to make smarter decisions about support staff structures, capacity planning, and resource deployment.

We’ll walk through real client examples and demonstrate the latest features—including powerful API integrations—that provide visibility across your support operations and ensure the right work gets to the right people, at the right cost. Plus, you’ll have the opportunity to ask questions and connect directly with BigHand experts in a relaxed, collaborative setting – all over a complimentary lunch!

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Monday August 11

1 pm EDT
Room: Chesapeake 8

Client Speakers:

BigHand Speaker:

Duska Frink Global Director - Solutions Management, BigHand

Legal Support in 2030: A Tech-Driven Transformation

Legal support models are undergoing a seismic shift and technology is at the heart of it. As firms face increasing pressure to deliver more with less, outdated workflows, manual processes, and fragmented systems are no longer sustainable.

In this forward-looking session, we’ll examine how IT, innovation, and operations leaders are driving the transformation of legal support services. From automation and workflow tools to data-driven decision-making, we’ll explore what’s changing, what’s working, and what’s next.

Join us to explore the next frontier of legal support, where technology isn’t just an enabler but the catalyst for a more agile, efficient, and scalable future.

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Tuesday, August 12

9 am EDT
Room: Maryland A

Client Speakers:

Melissa Jester CIO, Bricker Graydon

BigHand Speaker:

Duska Frink Global Director - Solutions Management, BigHand

Transforming Legal Document Creation with BigHand

Want to create perfect legal documents faster without sacrificing quality or brand consistency? This session blends real success stories from forward-thinking law firms with a hands-on demonstration of BigHand’s Document Creation solution – all over a relaxed lunch.

Discover how leading firms are:

Cutting document creation time while maintaining consistent branding
Effortlessly managing firm-approved templates, styles, and formatting
Quickly cleaning and repairing documents with smart, intuitive tools

Plus, gain practical techniques to streamline workflows and maximize your solution’s impact. We’ll share best practices for implementation and driving user adoption, along with valuable lessons learned from successful firm transitions.

Join industry experts for practical insights and a forward-looking discussion on the future of legal document creation, empowering your teams to work smarter, faster, and more consistently than ever before.

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Tuesday, August 12

1 pm EDT
Room: Chesapeake 8

BigHand Speaker:

Tara Farhad Director Implementation & Support, BigHand

Legal Operations Elevated: Strategies for Streamlined Success

In today's legal landscape, operational efficiency is as vital as legal expertise. This session will delve into advanced strategies for streamlining legal operations within organizations. Participants will gain insights into:

Formulating a cohesive approach to legal ops that aligns with firm strategy
Leveraging data analytics to assess performance and inform decisions
Integrating tools like project management software, AI contract review, and automation
Managing vendor relationships and procurement processes
Overcoming change management and cultural resistance

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Tuesday, August 12

2 pm EDT
Room: Maryland D

Client Speakers:

Harriet Joubert-Vaklyes Director of eDiscovery Operations, CBRE

Rachel Hull-Murphy Director, Legal Operations, Relativity ODA LLC

Tracey Pardo Business Contracts Senior Specialist, Cooley LLP

BigHand Speaker:

Duska Frink Global Director - Solutions Management, BigHand

Unlock Even Greater Value: Exploring BigHand Business Intelligence 4.0

Curious about leveraging Business Intelligence — or looking to upgrade your BigHand experience? This session provides a live demonstration of our powerful version 4.0 platform, highlighting key benefits for both new users and those upgrading from v3.0. Discover how BigHand’s intuitive self-service dashboard builder, innovative new Business Development Module, and enhanced profitability and revenue metrics empower your firm.

See how you can put data directly in your users' hands, fuel growth, and gain deeper insights into your financial performance. We'll also showcase a clear and straightforward pathway for a smooth migration. Don’t miss this opportunity to see the future of BigHand BI in action and get your questions answered live.

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