Our cloud journey stands out. Many firms are on this path. What’s distinctive about ours is the focus on client value and business use cases, rather than technology for its own sake.
We made a conscious decision to be early adopters of solutions where it makes sense, not just followers. That’s bold in a profession that values precedent.
By moving early, we’ve improved agility and responsiveness, enabling our people to deliver clarity and confidence to clients faster.
The key learning? Being bold doesn’t mean being reckless. It means being deliberate, informed, and aligned to purpose. The benchmark isn’t what others have done. It’s the value we deliver for our clients and our firm.
That law firms are slow to change. I think that’s wrong.
With modern SaaS solutions, strong governance, and a willingness to experiment, firms like ours are moving faster and more confidently than ever. Technology has become an enabler of agility, empowering lawyers to deliver advice with greater clarity and precision.
Part of what we do is build client trust that we are doing it in the right way. We have even run client experiments with emerging technologies when outcomes aren’t guaranteed, testing, learning, and iterating together. That’s not risk aversion; it’s responsible innovation.
Every day, we see clients who are open to exploring new ways of working. The real unlock is building relationships with stakeholders and having the conversation about what’s possible, together.
Enabler.
My role is about empowering our people and clients through technology, data, and AI. I love bringing the best out of people and creating the conditions for success, enabling innovation, amplifying expertise, and delivering clarity and confidence in how we work and serve our clients.
I’m not the one with hands on the tools. It’s the team that is actually doing the job. I love being the connector who helps across the organization.
To be an effective CIO, you need to think about the T-shape: deep knowledge in certain subjects, and enough breadth across the whole business to connect the dots. I work closely with the teams that partner with our practice groups, which helps me connect people and expertise across the firm.
The best conversations happen when everyone can be open about what they do and don’t know. I don’t expect colleagues to know my depth in technology, any more than they’d expect me to know theirs in a practice area. That’s exactly why collaboration matters.
So, this T-shape means having enough breadth to help connect the dots and enable people, and enough depth to guide the conversation in different directions.
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