96% of law firms are using AI in support services, but only 27% have redesigned their workflows, roles and operating models to support it.

Watch on-demand as we unpack the findings from the 2026 BigHand Legal Workflow Leadership Report and explore what firms need to change to turn AI investment into real value.

You’ll learn how to:

• Reduce the rework created by fragmented processes (45% of firms already spend more time verifying AI outputs, not less)
• Respond to growing support staff retirement and attrition (around half expect to lose up to 50% of their support team to retirement alone)
• Improve visibility into workload, capacity and performance (most firms still delegate by email, and only around a fifth use a structured workflow system)