Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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August 01, 2019

Myerson Solicitors has invested in BigHand’s task delegation and management solution, BigHand Now, as part of the firm’s objectives to optimise its legal support function.

Myerson Solicitors is an award-winning, independent law firm based in the Cheshire market town of Altrincham, with a team of 20 partners and over 100 staff. Founded over 35 years ago, the leading law firm have experienced sustained organic growth in recent years and has invested in BigHand’s task delegation and management solution, BigHand Now. The software ensures the firms support function is fully optimised to meet the demands of the business and deliver a first-class client service.

Gordon Harper, IT Manager at Myerson explains, “Myerson has quickly grown its people headcount across Fee Earning departments and Business Services to meet client demand and increase in new instructions, which has meant further need to deliver work quickly and efficiently, whilst maintaining visibility on the live status of a task.  With Big Hand Now, Myerson is able to ensure the continued smooth running of the practice, allowing the firm to utilise support staff effectively, ensuring that work is sent to the right resource and costed accurately.  With this level of insight, the firm’s management can make informed business decisions to ensure resources are continuously optimised and delivered to an exceptional standard every time, setting the firm apart from its competitors.”

Fee earners within the firm currently use a variety of methods to delegate work, including; email, telephone, dictation and, in some cases, using paper forms.  With BigHand Now, tasks can be created quickly and effortlessly by completing a pre-configured form which gathers all the relevant information first time around, saving time and costs across the board.

The firm has also chosen to implement the task management solution after a successful project deploying BigHand Speech Recognition, which increased efficiencies significantly, no longer requiring legal secretaries to transcribe dictations. 

With the introduction of BigHand Speech Recognition, much of the manual typing tasks were removed, and instead, the Secretaries only needed to proofread the transcription. This in turn resulted in more time being made available to dedicate to higher value, billable matters and further new clients.  This software implementation led the firm to change the Secretary roles to that of Legal PA’s, with more responsibility for more varied legal work.

Harper comments, “The firm has been really impressed with the efficiency gains made from BigHand Speech Recognition.  Previously, the Legal Secretaries would spend up to 70% of their time completing typing tasks, leaving them with little time to help with other legal work.  Since the rollout, this percentage is much lower and this has had a noticeable, positive, impact in the service we deliver to clients.”

With BigHand Speech Recognition in place, the implementation of BigHand Now was the obvious next step for the firm, to ensure its support resource is fully optimised and cost efficient.

Harper concludes, “Myerson prides itself on its outstanding people, who enable the firm to provide an enthusiastic and unrivalled high-quality service to its clients.  The firm’s people strategy has always been an important focus, whilst aiming to consistently deliver quality service. These implementations are just a part of Myerson’s strategic plan to continue to grow profitably over the next three to five years into a £17m revenue firm, employing 170 staff.  The investment with BigHand has been key to ensuring the firm’s client service delivery remains first-class and that the firm is ready for the future with the right processes in place.  BigHand have worked with Myerson to understand its objectives and assure a reputation as a valued partner.”