Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

Read more

Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

Read more

Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

Read more

Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

Read more

Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

Read more

Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

Read more

A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

Read more

Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

Read More

Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

Read More

Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

Read more

Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

Read more

Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

Read more

Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

Read more

Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

Read more

Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

Read more

Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

Read More

Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

Read More

April 18, 2018

Lee Bolton Monier-Willams (LBMW) is a well-established law firm that prides itself in both modern values and competencies that combine a wealth of experience across multiple sectors.

As part of a major IT project, the firm has upgraded from analogue tapes to digital dictation software through BigHand.

LBMW turned to BigHand both for its reputation as a trustworthy provider of voice technology, and for its excellent project management capabilities.

LBMW stated that their analogue tape system had poor sound quality that created uneven allocation of work to their secretaries. Upon completing market research, the decision was made to roll-out the latest version of BigHand Digital Dictation – BigHand 5. With an improved user interface known as ‘The Hub’, BigHand 5 is both intelligent and efficient in helping administrative teams manage transcription of dictations and prioritise workloads.

Susie Hust, Practice Manager at LBMW, says: “The firm recognised the value of its secretarial staff and wanted a way to help them work more efficiently, particularly in processing documents. BigHand has helped in creating an even distribution of work, especially where there is sickness or holiday leave. A dictation is firstly sent to the relevant department to pick up, and if that department are too busy, it is then sent firm-wide to ensure work is never delayed or missed. This also means that our staff are saving time, helping them to work more proactively.”

With BigHand Hub, work is now being delivered more effectively. Dictations can be filtered by priority, or by due date. Once work is complete, the firm also uses BigHand Analytics to quickly identify and address workflow bottlenecks. Data from these reports helps LBMW manage business change on a continuous basis. This has all been very well received by the firm’s fee earners and secretaries.

Susie adds, "The BigHand roll-out was really successful. The training provided was great and the extra floor-walking exercise made sure user adoption was positive. Our staff are seeing the benefits of being able to track their dictations, see what stage they are at, and have the peace of mind that dictations cannot go missing.”

As the firm looks toward the future, LBMW are mulling BigHand Go, which helps staff send dictations to be worked on from any location. BigHand Go helps teams work just as efficiently whilst on the go as they can from the office.