Build, Buy, or Bleed Margin?

Jenny-Anne Flores (Director of Practice Administration, LCW) and Natasha Verella (Senior Manager, Office Administration, Jackson Lewis) and Tricia Holst (BigHand) explore the realities of build vs buy decision-making in law firms, from hidden costs and ownership demands to long-term value and profitability.

They discuss the pressures manual ways of working place on firms, from poor visibility and inconsistent data to change management, leadership buy-in, and the need for scalable processes and systems.