Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Prepare stronger pitches that win new business.

Enable business development and marketing teams to quickly build brand-compliant tenders and pitch documentation that give you an edge in today’s increasingly competitive market.

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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We’re more than just a technology company

At BigHand, we develop solutions only after first developing a true understanding what your and your organisation needs. From our first conversations, through your bespoke discovery phase, to implementation and beyond, you can rely on our BigHanders to be with you at every step.

Our award-winning technical support team are only ever a call away, 24 hours a day. 98% of our customers say they receive outstanding support from BigHand. Plus we have an NPS score of 70%, which is considered “world class”. So you can rest assured that you’re in safe hands.

That’s the BigHand Way.

Just some of the reasons why our customer service is award-winning...

Say hello to our Service Delivery Team

What is The BigHand Way?

One of our favourite phrases at BigHand HQ is The BigHand Way. To us, this encapsulates who we are as a business, and what we do.

Everyone at BigHand is passionate and knowledgeable, and every day we Make Big Happen for customers all over the world. We pride ourselves on outstanding customer service, whether you're interested in BigHand's products for the first time or you've been a client with us for 10 years. To us, that's The BigHand Way.

Click on our interactive diagram below to find out more.

'Our products work. Our people and approach is our USP.

The BigHand Way is our promise to every customer, for every project. Click a section to find out more'

1. Consultation & Discovery

We understand that every organisation is unique.

That’s why we take the time to understand your mission, your people, and the challenges standing in your way.
Your success is our success. We’ll work together as partners from day one, crafting a solution package suited to your needs, engaging with your stakeholders, and supporting you in your vision.

2. Solutions

At BigHand, we build the technology our customers want and truly need. We have over 23 years' experience crafting brilliantly simple solutions, suited to the needs of your organisation.

Whether you need a helping hand with task delegation, document creation tools, digital dictation workflows, intuitive reporting, business intelligence analytics, matter pricing, clinical correspondence, or a mix-and-match combination – we'll deliver easy to use, forward-thinking solutions that we continue to evolve.

3. Implementation

Every BigHand solution is carefully designed for rapid implementation, with minimal disruption to your day-to-day business and maximum efficiency.

There's no lengthy lead times, and no need for expensive developers.
Everything is clear, transparent and easy to understand – and if you do need help, your BigHand Helpers offer award-winning tech support, 24 hours a day.

4. Adoption & Training

Adoption at all levels of your organisation is vital to the success of your new solutions.

That’s why we offer a wide range of options to help your people get to grips with our technology, including continuous online training, monthly refresher sessions, and support from our experienced BigHanders.

5. Measurement & ROI

We don't overstate our claims – we offer upfront, quantifiable results, helping organisations like yours achieve operational excellence.

We’ll benchmark together to help define what success means to you, and put in place a clear plan to achieve it.
Whether you want to increase your bottom line through writing more business, save money through better efficiencies, or help your funding go further for your patients, BigHand will help you achieve your goals and hit your objectives.

Dedicated Account Management

At BigHand, we build trusted relationships that help us deliver ongoing value.

Your dedicated Account Manager is always on hand to advise on ways our technology can support your goals. They’re experienced, sector specific, and get to know your people, strategy and challenges first-hand, with a proven track record helping to deliver rapid ROI.

Dedicated Project Management

Your BigHand Project Manager will be hands on throughout your project, liaising with stakeholder and ensuring key timelines are met.

We'll appoint a Project Manager during the intial scoping stage, not just to look at one specific solution, but to offer a growing, fully developed, configurable package that works for the needs of your organisation.

Award-Winning Technical Support

Our international team of BigHanders provide 24/7 proactive support, at every stage, through our easy online portal.

The stats speak for themselves – 98% of our customers say they receive outstanding support from BigHand.
Our customer service rating is 95%. We have an NPS score of 70%, which is considered “world class”.
It's our job to lend a helping hand and keep things running smoothly and facilitate sharing best practice. That's the BigHand Way.

Meet the BigHanders

At BigHand, we not only create brilliantly simple tech - we create an ongoing partnership with each and every one of our clients. We provide exceptional support as and when you need it, delivered by a team of BigHand experts who love what they do.

That's how we Make Big Happen.