Support teams are under pressure: uneven workloads, hiring challenges, and lawyers still handling admin tasks. The firms pulling ahead are redesigning their support model — and gaining a measurable edge.

Watch this session on demand to explore what’s working, what’s changing, and what to do next to build a faster, smarter, future-ready support function.

You’ll learn how to:

• Smooth workflows across teams and offices
• Reduce admin falling to lawyers
• Use real-time visibility to route the right work to the right people
• Build a flexible, resilient support model
• Apply practical steps immediately within your firm

See how leading firms are turning operational pressure into structured, scalable advantage.