Intelligent Resource Management Software for Law Firms

A: A legal work allocation and resourcing tool that allows law firms to:​

• Identify the correct legal resources​ who have the right skills to work on a matter.
• Forecast utilisation​ across the entire fee earning community
• Manage workloads and absences; and ​
• Add structure to career development for lawyers.​

The solution delivers real-time visibility of team availability and costs, improved profitability on matters and supports DEI goals and equitable allocation of work.

Benefits for those that have adopted the technology have been seen right across the firm:

• Management Teams - Facilitate hybrid working, support DEI and improve profitability
• HR Teams - Gain visibility of individual workloads, utilisation, skillsets and desired areas of career development for informed decision making around headcount, training and succession planning
• Resource Management Teams - Identify the right person for the job based on key information including skills, experience, cost, availability and more
• Lawyers/Attorneys - Lawyers can showcase experience, ensure they are given fair access to opportunities and flag areas of interest to support career progression, as well as view key metrics in real time, including forecasted activity, utilisation and average billable hours to understand performance against firm expectations.

A: We also offer consultancy services that sit alongside the technology that assist with embedding resource management best practices.  The level of consultancy is dependent upon individual firm needs but can consist of:

Engagement – consulting with the firm, understanding the needs of partners, lawyers and other key stakeholders

Design – designing the solution that fits the needs of the law firm or legal department following consultation

Development – structuring the resource management framework within the technology

Implementation – Pulling in all of the required information needed to deliver an efficient resource management service

Delivery – full operational management of the work allocation process on-site with consulting support in transition period

Sustainability – full transition to permanent legal resource management solution managed by the law firm

By introducing process that supports best practice resource management, alongside the technology, the benefits realised will increase and adoption will be at the highest levels.

A: BigHand offers multiple pricing options based on your specific business requirements. Pricing is based on the number of licenses your firm needs, your desired level of access to our features and how you’d like to configure the solution to best fit your needs. To receive a custom quote, chat to a member of our team here.

A: Every business is unique and will require different features that address the business challenge they are trying to solve. The Resource Management tier structure ensures that you only pay for the features and functionality you need. View the features included in each tier in the table above, or chat to one of our product experts if you need more help choosing which tier is right for you.

A: At BigHand, we pride ourselves on taking the time to listen and understand your requirements. We have a dedicated team of experts with vast industry expertise who’ll create a consultancy package tailored just for you. 

We offer a range of consultancy options.  We will discuss all options, based on your requirements and objectives and you can decide what’s best for you.

A: Yes! We have a dedicated team of software trainers to help get your teams as self-sufficient as possible, as quickly as possible. We also offer flexibility for you to choose what type of training you require and how much of it you need.

A: BigHand Resource Management is designed with a seamless user experience in mind, meaning it’s easy to get your teams setup and using the software. In addition to any training sessions, you’ll also have access to a range of training materials to help individuals across each of your departments harness the full power of the solution.

A: A standard implementation takes on average 6 – 8 weeks. This incorporates the installation of the software, all relevant and required integrations, testing and key user training.

A: At BigHand, we do our best to work with clients pre-project to prepare end users for the implementation of new technology and process. 

Post project, our dedicated customer support team will be on hand for technical queries, and we also have dedicated experts in place, many with extensive sector knowledge, to ensure you adopt the tool in the best way to maximise efficiencies, underpin relevant processes and ultimately drive your project to success helping to achieve wider business objectives.

At BigHand we also have a dedicated Customer Success team. Their responsibilities will include referring back to your original objectives to ensure these are being met, whilst also working closely on communications and messaging types for different users, analysing key usage and adoption data, updating you on key development and ensuring the continued success of the software at your firm.

A: 98% of our customers say they receive outstanding support from BigHand. Our award-winning technical services team provide 24/5 support to every customer via phone, email or our online support portal. Your Account and Success Managers are only ever a call away and are committed to ensuring you’re always getting the most from the software.

Read about what our customers are saying here.

A: BigHand aims to be recognised as an organisation adhering to the highest level of Information Security best practice and have implemented a formal Information Security Management System (ISMS). The ISMS is formally managed, controlled, independently audited and certified to IS027001 and Cyber Essentials Plus.​

Find out more about how we keep your information secure here.

A: IT resource will be required to help determine the scope of the project based on your environment and to assist with implementation and possible integration.

A: Below are the roles we typically work with to get a project up and running. Depending on the scope of the project, 

some clients will choose to split these responsibilities across multiple stakeholders, while others may appoint one or two individuals to take on multiple roles. 

• An overall project sponsor to drive communications and engagement (typically at Board level).
• An Internal Project Manager to assist with scheduling resources 
• An IT Lead that can work together with BigHand engineers to ensure a smooth installation and integration
• A Comms Lead to help with comms around the software roll-out 
• A Subject Matter Expert to manage the technology and process once it’s rolled out
• An Internal Trainer to help with onboarding staff and encourage adoption 

A: Yes! You can read case studies from customers of all shapes and sizes here.

A: Our Customer Success team will continually support you to ensure that the business objectives you set out to achieve are met. We want to ensure that you get the absolute maximum success from the software and will work in partnership with you to make this a reality.