Resource Management Report and Guide Resources

Reports and Guides

Leveraging People, Process and Technology to Accelerate Change

Examines how firms are leveraging people, process, and technology to accelerate change. Read Report Five to uncover why 91% of respondents believe that hybrid working would greatly benefit from better visibility of workloads. Unlock the key methods which law firms are leveraging investment to improve their support staff structures and see how BigHand Workflow Management is helping law firms achieve their long-term goals.

Evolving Support Structure Best Practice Now and in the Future

Report Four examines how firms are understanding the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services. Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool and find out how to leverage data insights to create optimal support structures that adapt to evolving market needs.

(Continued) Lack of Visibility Despite Mandated Return to the Office

Return to the Office. Failing Hybrid Working. Costly Inefficiency. Manual Reporting Constraints. Transforming Visibility for Staff and Clients. Report Three of BigHand’s latest research into legal support services examines how firms are introducing enhanced visibility and automation into the end-to-end workflow process. And why traditional approaches fall short in addressing the core issue and may even exacerbate attrition rates.

Managing Staff Attrition without Compromising Effective Performance

Continuing lawyer and support staff attrition crisis. Retirement time-bomb. Scarcity of skills. Report Two of BigHand’s latest research into legal support services unpacks how firms are evolving their support structures in response to rising staff attrition.

Client Demand is Down, Expectations Up, How are Firms Responding?

Report One ‘Client Demand is Down, Expectations Up, How are Firms Responding?’ looks at the impact of reduced client demand and increased calls for cost-effective service delivery and how law firms are responding to this.

Safeguarding Profitability with Effective Resource Utilisation

The level of employee volatility within law firms is unprecedented. Lateral hires (and therefore attrition) are at an all-time high; salaries are rising fast; and a stand-off is emerging between firms’ hybrid working policies and employee expectations. In the face of these challenges, is profitability being compromised? Download the report to uncover how firms are safeguarding profitability with effective resource utilisation.

Legal Resource Management – The Present and the Future Impact on Law Firms

The latest resourcing trends, from over 800 Operations, HR, Resource Management and Practice Group Leaders in the US and UK. The findings give a view into the strategic and operational challenges law firms are facing as employee expectations are rising, including the hybrid working conflict between firms and employees, how to win the war on talent and creating a more equitable working environment.

The Legal Resource Management Report

The past year has placed huge new challenges on law firms – from partners to junior associates and support staff. There is no doubt that working from home has created a disconnect between teams, affecting profitability and diversity, equity and inclusion (DEI) initiatives. In this report, we share data gathered from 914 legal management professionals, from firms of 50+ lawyers in the UK, North America and APAC. See what they said....