Why (& How) Top-Performing Law Firms are Rethinking Support Services

Legal support teams are under pressure to meet rising client expectations, manage inconsistent delegation and deliver faster turnaround with limited visibility of demand and capacity. For law firm leaders, this creates risk across cost, utilization and service quality.

This two-part session examines how leading firms are addressing these challenges.

• Part 1 explores the shift away from reactive, informal support models, drawing on the BigHand Workflow Leadership Report to show how firms are building more consistent and scalable approaches.
• Part 2 brings this to life, demonstrating how improved visibility and structured workflows support better decisions, stronger utilization and more predictable performance.

BigHand Speakers:

Daniel Morrissey Senior Customer Success Manager, BigHand

Taylor Thompson Solutions Manager, BigHand

 
Client Speaker:

Melissa Jester CIO, Bricker Graydon Wyatt