Reports and Guides
Accelerating the Redesign of Support Services to Meet Escalating Client Demand for Cost Effective Legal Services
Explore the challenges faced by law firms in a cost-driven market and how to optimize efficiency and talent in our latest legal report. Discover key insights into falling demand for legal services, workforce changes, and strategies for the future.
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Leveraging People, Process and Technology to Accelerate Change
Examines how firms are leveraging people, process, and technology to accelerate change. Read Report Five to uncover why 91% of respondents believe that hybrid working would greatly benefit from better visibility of workloads. Unlock the key methods which law firms are leveraging investment to improve their support staff structures and see how BigHand Workflow Management is helping law firms achieve their long-term goals.
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Evolving Support Structure Best Practice Now and in the Future
Report Four examines how firms are understanding the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services. Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool and find out how to leverage data insights to create optimal support structures that adapt to evolving market needs.
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(Continued) Lack of Visibility Despite Mandated Return to the Office
Return to the Office. Failing Hybrid Working. Costly Inefficiency. Manual Reporting Constraints. Transforming Visibility for Staff and Clients. Report Three of BigHand’s latest research into legal support services examines how firms are introducing enhanced visibility and automation into the end-to-end workflow process. And why traditional approaches fall short in addressing the core issue and may even exacerbate attrition rates.
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Managing Staff Attrition without Compromising Effective Performance
Continuing lawyer and support staff attrition crisis. Retirement time-bomb. Scarcity of skills. Report Two of BigHand’s latest research into legal support services unpacks how firms are evolving their support structures in response to rising staff attrition.
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Client Demand is Down, Expectations Up, How are Firms Responding?
Report One ‘Client Demand is Down, Expectations Up, How are Firms Responding?’ looks at the impact of reduced client demand and increased calls for cost-effective service delivery and how law firms are responding to this.
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Future Proofing Legal Services Delivery with an Efficient Hybrid Support Structure
This report looks at the current trends for support staff, including responses from over 800 Operations, HR, Support Staff Management and Practice Group Leader roles. Read about the shift to hybrid working, fierce competition for support staff and how reliance on manual task delegation is impacts efficiency.
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Guide: How to ensure even work allocation across legal support services
The shift to hybrid working elevated the need for law firms to optimize back-office support team structures and ensure support staff have an even, equitable allocation of tasks in a hybrid environment. Download the guide to see how firms are achieving this, plus common challenges.
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