The shift to hybrid working elevated the need for law firms to optimize back-office support team structures and ensure support staff have an even, equitable allocation of tasks in a hybrid environment. Download the guide to see how firms are achieving this, plus common challenges.
Read moreBigHand partnered with ALPMA to survey 50 senior Operations, HR, Secretarial Services and Practice Group Leader roles, across Australia and New Zealand regarding current workflow trends between lawyers and support staff. The findings give a view into the current legal landscape as firms adapt to more a flexible working model.
Read moreA view into the future for legal support services as hybrid working becomes standard practice: findings from over 900 legal management professionals in the largest ever industry survey of law firm workflow practices. As the world transitions back to a post pandemic operating model, it’s important to understand hybrid working and how it is (and will) affect the entire business. Download the guide for all research findings
Read moreThe COVID-19 pandemic catalysed unprecedented change in law firm management and operations. Within weeks, days, or sometimes just hours, law firm employees were forced to shift from their office locations to a fully work from home (WFH) setting. The question is, what happens next?
Read moreThis follow-up to The Legal Workflow Management Report specifically considers the workflow management trends for UK firms of 100-199 lawyers, and how they can seize their inherent advantages in 2022 and beyond. Read the report to learn more about the impact of the pandemic on staffing numbers, work allocation and support team reorganisation plans, as well as retirement and attrition trends.
Read moreThe lawyer and secretary relationship has been changing for over a decade. To get a deeper understanding of the challenges that support teams are facing, BigHand gathered data from over 800 support staff across the UK, North America and APAC. Download the report to see what the results say.
Read moreLaw firms across the globe are under pressure from all fronts; whether it is customer demands, unrelenting drive on costs, requests for price transparency, growing demand for agile working or an increasing need to have operational insight into support costs. Download this guide to learn how to build the future shape of your organised, centralised and modernised legal support services.
Read moreRead part 13 of the guide: How to Organise and Modernise Your Legal Support Services, this time focusing on celebrating success. Being able to articulate the future means you know when you have arrived where you intended to. Whilst the temptation will be the next project on the list, don’t forget to celebrate success.
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