Workflow Management Task delegation and support services work allocation, reporting and analytics

Overview

BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the firm, and monitored through to completion. Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilisation for informed resourcing and productivity decision making.

The Big Benefits

  • Enhance client service
  • Save money and boost profits
  • Improve turnaround times and productivity
  • Share and receive work seamlessly
  • Understand your resource capacity 
  • Make data-driven decisions

Schedule a demo or discovery call to learn more:

See BigHand Workflow Management in action

Product Video - Workflow - UK AU

See BigHand Workflow Management in action

See how BigHand Workflow supports hybrid working by  ensuring the right person is tasked with the right work at the right time and cost. 

The Big Benefits

Enhance client service

by applying the right skills to the right task, at the right cost

Save money and boost profits

by avoiding bottlenecks, and submitting accurate work the first time

Improve turnaround times and productivity

when the right team members have instant access to the right information

Share and receive work seamlessly

and evenly between different teams and offices. 

Understand your resource capacity

with real-time law firm workflow visibility and data

Make data-driven decisions

about the best service model to future-proof your firm

How can BigHand Workflow Management help me?

Choose a department to see the benefits:

Drive efficient support team output for optimal client and firm value. Automatically delegate tasks to the right resource, and pinpoint areas of process improvement with visibility of key operational data points that create a snapshot of the effectiveness of your support set-up.

Streamline administrative output, support hybrid working and optimise billable hours. Ensure work is delegated to the right skilled resource in any location, at the right cost, and use output reports for informed decision making on the best support service structure and processes to future-proof your firm.

  • Support hybrid working with increased support workflow visibility. 
  • Easily identify opportunities for support staff training, performance optimisation and structural change with transparency of key metrics like work type, volume, capacity and utilisation. 

  • Avoid missed or duplicated work with the centralised view of tasks including ‘Assigned to’ info, priority tagging & task locking.  
  • Streamline hybrid working and optimise turnaround times with visibility of workloads and the ability to re-allocate work to those with capacity, working from home or at the office. 

The smarter, safer alternative to shared inboxes. Provide your support teams with one centralised view of administrative tasks. Transparent and easy to implement, with minimal disruption or training requirements, and easy for you to update and manage yourself going forwards.

Optimise billable hours and track support work. Lawyers can quickly and easily assign tasks to the right skilled member of the support team and monitor progress from any location, freeing them up to spend more time on billable work. 

Key Features

Configurable Task Forms

Comprehensive forms to suit every type of support task your firm requires. 

Intelligent Workflows

Single or multi-step workflows to automatically route tasks to the most cost-effective resource. 

Streamlined Task Processing

A live feed of all support tasks. Sort and filter by work type, assigned user, priority, due date, author, matter and more. 

Digital Dictation

Record high-quality voice notes, add comments or attach files and send for transcription. 

Speech Recognition

Seamlessly convert voice recordings to text, playback and edit. 

Email Integration

Submit tasks directly into the appropriate BigHand workflows, via email. 

Mobile Apps

Submit any task from iPhone, iPad or Android. 

DMS Integration

Attach or insert links to files stored in iManage & NetDocuments to any support task. 

Time Sheets

Automatic time recording for every task completed by any support team member. 

Client / Matter Lookup

Pull client & matter information into task forms from in-house systems (DMS, PMS, CMS). 

Process Reporting

Real-time and historical data on backlogs, throughput, service levels and support team effectiveness. 

Utilisation Reporting

Department and user-level performance data. 

Eric
Ben Jennings
Liz Taft
Tony Rehal

Interested in learning more?

Request an informal 10 minute call with one of our specialists.

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