The Big Benefits
- Enhance client service
- Save money and boost profits
- Improve turnaround times and productivity
- Share and receive work seamlessly
- Understand your resource capacity
- Make data-driven decisions
BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the firm, and monitored through to completion. Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilisation for informed resourcing and productivity decision making.
Schedule a demo or discovery call to learn more:
See how BigHand Workflow supports hybrid working by ensuring the right person is tasked with the right work at the right time and cost.
by applying the right skills to the right task, at the right cost
by avoiding bottlenecks, and submitting accurate work the first time
when the right team members have instant access to the right information
and evenly between different teams and offices.
with real-time law firm workflow visibility and data
about the best service model to future-proof your firm
Choose a department to see the benefits:
Drive efficient support team output for optimal client and firm value. Automatically delegate tasks to the right resource, and pinpoint areas of process improvement with visibility of key operational data points that create a snapshot of the effectiveness of your support set-up.
Streamline administrative output, support hybrid working and optimise billable hours. Ensure work is delegated to the right skilled resource in any location, at the right cost, and use output reports for informed decision making on the best support service structure and processes to future-proof your firm.
The smarter, safer alternative to shared inboxes. Provide your support teams with one centralised view of administrative tasks. Transparent and easy to implement, with minimal disruption or training requirements, and easy for you to update and manage yourself going forwards.
Optimise billable hours and track support work. Lawyers can quickly and easily assign tasks to the right skilled member of the support team and monitor progress from any location, freeing them up to spend more time on billable work.
Comprehensive forms to suit every type of support task your firm requires.
Single or multi-step workflows to automatically route tasks to the most cost-effective resource.
A live feed of all support tasks. Sort and filter by work type, assigned user, priority, due date, author, matter and more.
Record high-quality voice notes, add comments or attach files and send for transcription.
Seamlessly convert voice recordings to text, playback and edit.
Submit tasks directly into the appropriate BigHand workflows, via email.
Submit any task from iPhone, iPad or Android.
Attach or insert links to files stored in iManage & NetDocuments to any support task.
Automatic time recording for every task completed by any support team member.
Pull client & matter information into task forms from in-house systems (DMS, PMS, CMS).
Real-time and historical data on backlogs, throughput, service levels and support team effectiveness.
Department and user-level performance data.
Request an informal 10 minute call with one of our specialists.
At BigHand, we offer a wide range of excellent productivity solutions for business of all sizes. See all our solutions.