Background

In an increasingly competitive and cost driven market, law firms need to optimize efficiency and maximize the value of existing talent. In 2023, the demand for legal services is falling, especially across key sectors, including tech, corporate and bankruptcy practices. With the immediate outlook poor, the pressure on profits has become even more serious. To better support our clients and the wider legal market through these challenges, BigHand gathered a total of 825 responses from law firm leaders, operations teams and support services managers from firms of 50+ lawyers in North America and the UK. The five-part report, covers a range of topics including:

Changes in legal clients, demand and how firms are responding.
Recruitment, retention, reductions and retirement of support teams.
Hybrid working/return to office requirements, obstacles and strategies
Support staff structures – current and future plans
People, process and technology for support

Managing Staff Attrition Without Compromising Effective Performance

Report Two in a Five-Part Series

Report Two of BigHand’s latest research into legal support services unpicks how firms are evolving their support structures in response to rising staff attrition.

Access the report to find out:

What’s causing the increased levels of support staff attrition
Firms’ estimates for the cost of support staff turnover
Why 54% of respondents say their firm has had forced support staff exits in the past 12 months
How firms are managing the balancing act to retain the right level of skills and expertise to optimize service delivery

Want to know more? Complete the form to gain access to report two for further reading.

Upon filling out this form, you will receive the next report in this 5-part series directly to your inbox.

Report Two in a Five-Part Series

Report Two of BigHand’s latest research into legal support services unpicks how firms are evolving their support structures in response to rising staff attrition.

Access the report to find out:

What’s causing the increased levels of support staff attrition
Firms’ estimates for the cost of support staff turnover
Why 54% of respondents say their firm has had forced support staff exits in the past 12 months
How firms are managing the balancing act to retain the right level of skills and expertise to optimize service delivery

The Legal Support Evolution Webinar Series

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Join our experts and industry partners as we embark on a webinar series around BigHand’s latest report. Sign up for some or all of the Legal Support Evolution webinar sessions here.

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