Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice, the fastest way to communicate, to streamline processes, and empower your teams to work quickly, efficiently and accurately.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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March 08, 2018

Ranked in the top hundred law firms in the world, Pinsent Masons LLP is an international firm with over 400 partners, a total legal team of around 1,800 people and more than 2,500 staff, with 24 offices globally.

While the firm is experiencing strong growth, in a world of rising fixed fee work, the requirement for efficient delegation increases.

Administrative Services: the need for visibility

For Pinsent Masons, a review of the way PA administrative support was being provided to the business revealed a number of challenges regarding both capacity and consistent quality. Alastair Mitchell, Chief Operating Officer, says: “The decision was made to redesign the way Pinsent Masons’ PA administrative support was provided to both improve the service to fee earners and improve motivation and skills utilisation of PAs.”

Robust Task Management Solution

In addition to addressing the administrative structure, the firm also needed a way to better route tasks and improve capacity management. Tara Layman, Head of PA and Administration Services says, “The adoption of BigHand Now and BigHand Capacity Manager provided Pinsent Masons with the perfect opportunity to change the structure, reroute work almost automatically, and maximise both the use of our external legal support services and our PA skills.”

The new PA Administrative Services structure had an immediate impact on the quality and cost-efficiency of how work was turned around. Within two months, the number of jobs being sent to their outsourced legal support service provider increased from 700 per month to 1,200 per month, an increase of 70%. Routing more work to the outsourced legal service provider and newly appointed Team Assistants means that the right people are doing the right level jobs at the right cost to the business.


While the key objectives for this PA administrative service restructure was to improve internal service to the business and ensure PA expertise and skills were being effectively utilised, the change has also delivered significant financial benefits, with a direct recurring cost saving of £1.4 million, due to work being completed at the right level and right cost to the business.

Fee earners also report that work is being completed and returned more quickly, enabling efficient service delivery to clients. Alastair confirms, “While we do not charge for PA and Admin services, this lower cost, more efficient model will enable Pinsent Masons to be more competitive in our ability to review fixed prices.”

Alastair concludes, this project was all about people, with the change underpinned by technology. “In addition to delivering the improvements in resource utilisation, the biggest benefit of this project has been Pinsent Masons’ ability to focus on the continuing professional development of our TAs and PAs, ensuring their skill sets are used effectively, improving motivation and job satisfaction.”