Effective Resourcing at the Heart of Client Engagement and Retention

Effective Resourcing at the Heart of Client Engagement and Retention

BigHand’s latest research into legal work allocation and resource management looks at how client expectations and demands are changing. Not only do they expect work to be carried out by the right people, with the right skills, at the right time and at the right cost but they also expect those people to be treated fairly at every stage of the employee lifecycle. How can firms achieve the effective allocation of work required for both efficiency and to meet client demands? Adding intelligence and efficiency within resource management is fast becoming essential to support the client engagement process.

Read the market insight to gain perspectives from 825 law firm leaders and understand why:

  • 75% of respondents confirmed a drop in client demand over the last 12 months
  • 63% of respondents are giving clients better visibility of who is working on their matters
  • 64% are placing greater focus on delegating the right work to the right resource
RM Insights Webinar Series

Introducing our Insights to Action webinar series!

Explore how to apply these insights effectively by joining our experts in a 3-part webinar series centered on BigHand's latest market research, "Retaining Clients, Profit, and Lawyers with Proactive Talent Management."

Register now to access valuable tips and strategies for optimizing work allocation, leveraging data and technology to enhance profitability, and much more!