Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice, the fastest way to communicate, to streamline processes, and empower your teams to work quickly, efficiently and accurately.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Prepare stronger pitches that win new business.

Enable business development and marketing teams to quickly build brand-compliant tenders and pitch documentation that give you an edge in today’s increasingly competitive market.

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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September 17, 2019

Operational excellence: Progressive law firm drives internal support efficiency with investment in BigHand

Husch Blackwell LLP has procured BigHand’s task delegation and management solution, BigHand Now, to help optimise its legal support team processes.

Husch Blackwell is a leading U.S. law firm with over 700 lawyers and 19 offices nationwide. The firm has an industry-centric approach, which is evidenced by its recent addition to the 2019 shortlist for the P3 awards, “Legal Advisor of the Year” category. With these values in mind, the firm has invested in BigHand’s task delegation and management solution, BigHand Now, to optimise the service provided to its internal legal teams and clients.

In order to help drive internal operational efficiencies, the firm was in the market for a solution to provide better ability to manage legal support team projects from the point at which requests are made, all the way through the final deliverable. The firm needed technology to help manage the large volumes of requests, across geographically disperse teams, and to replace manual and inefficient tracking logs.   

Bret Chapman, Chief Administrative Officer at Husch Blackwell explains, “Currently, requests come in to our legal support teams a number of different ways, including email, face-to-face meetings and by telephone. This makes it virtually impossible to accurately report on the volume, type, or status of tasks in progress at any one time.”

Chapman continues, “To optimise our service delivery, we want to ensure that our legal support teams and their team leads, have the right technology.  Technology that allows them to remain as efficient and productive as possible. Team leads and managers need technology that allows for project requests to be worked on locally or nationally, as volume dictates. You can’t manage what you can’t see, so gaining visibility of these fundamental aspects of the support function is key for us to take our customer service and service delivery to new heights.”

With BigHand Now, tasks can be created quickly and easily by completing a task-specific, pre-configured form that includes the relevant instructions the first time around. The system will automatically route the work to the appropriate team while giving Husch Blackwell the ability to move tasks based on workloads and then monitor the work through to completion. Volume and more importantly, effort required to complete tasks, as well as the resources working on them, can all be reported on during and after completion. With the additional visibility, the firm can ensure the process is fully optimised from start to finish.

Chapman concludes, “We look forward to extending our longstanding relationship with BigHand to provide us with technology solutions that help our staff provide the highest service levels possible to our internal and external clients.”