Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Save hundreds of valuable hours with digital dictation and speech recognition.

Harness the power of voice, the fastest way to communicate, to streamline processes, and empower your teams to work quickly, efficiently and accurately.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen.

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team.

We're not only a great company to be a client; BigHand is also a great company to work for. And we have the awards to show it.

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November 18, 2019

How leading international law firm Allens is driving operational excellence, transparency and collaboration with BigHand

For nearly 200 years, international law firm Allens has played a pioneering role in the development of legislation and regulatory frameworks in the Asia region and has acted on numerous ‘firsts’ across a range of industry and community issues. Over this time, the organisation has grown in scale and reach and today offers clients a network of 40 offices across 28 countries through a global alliance with Linklaters.

Just as its client base has grown to include new and exciting market entrants alongside established companies, so have Allens’ own internal services evolved.

Allens keeps its eyes on the horizon and reviews digital technologies that foster team collaboration, increase efficiency and help to produce a client-friendly work product. Allens recently looked to centralise and streamline its Practice Support workflow.

Addressing Workflow Inefficiency

Christine Fullam, Practice Support Manager at Allens, explains: “At Allens, we have a very strong team ethic in order to achieve shared goals. Within the Word Processing Team, this includes an automatic four-hour turnaround for any document support tasks. However, we didn’t have a single method for lawyers to delegate these and other tasks. Some would delegate via email, some through a form on our intranet, and others through a temporary ticketing system we had implemented.”

“We wanted greater visibility over how much and what type of work lawyers across the different practice groups were delegating to better equip us with information to proactively respond to any workflow inefficiencies. The biggest motivators were easy prioritisation of tasks, technology-supported teaming and being able to identify peaks in workflow so we can adequately support our Practice Groups.”

Allens was looking for a single system that would provide a seamless workflow including management of task delegation to the document support team and in-depth bespoke reporting, and turned to BigHand for the solution. “BigHand is the market leader in Australia, certainly in terms of digital dictation,” says Christine. “In addition, they were the only technology partner with a product who could provide us with what we were looking for with regard to delegation and management of work.”

Single-source Visibility

The firm was looking to centralise the delegation of all document support tasks across the firms’ four offices in Sydney, Perth, Melbourne and Brisbane, both for lawyers’ ease of use and to achieve that single-source visibility.

Allens’ 130 partners and 460+ lawyers now have access to the BigHand Hub on their PCs or laptops, with all word processing tasks delegated during office hours being sent through it. Lawyers can delegate a task by dictation or use BigHand Now to fill in a task form, both of which go straight into the BigHand Now workflow.

In addition, lawyers can choose whether a task is assigned to their practice assistant or to the central document support team, ensuring work is sent to the right resource, at the right cost to the firm, first time round. In addition, a central email address that automatically redirects into BigHand enables lawyers to delegate word processing tasks wherever they are. Any task that goes into BigHand forms part of a national queue ordered by due date 

“The default setting for any task is our four-hour turnaround,” explains Christine. “However, lawyers can change that to prioritise or de-prioritise tasks, at which point BigHand automatically reorders the queue.”

She adds: “What we’ve learned so far, and we are still quite early in our adoption, is that we can now clearly see what types of tasks are being delegated. This visibility, that we previously lacked, has revealed that transcript typing is increasingly becoming a significant part of our workload, so we are now implementing processes to better manage that workflow. BigHand is helping us to identify those lawyers who need best-practice training in the use of voice, for example, and it’s also helping us to achieve our goals by improving collaboration by splitting longer transcripts.”

“In addition, with the reports that BigHand have developed with us, we can see which legal teams are sending the most work for document support, so we can assess whether the support teams need any additional support, resource or training.”

Future Efficiencies

Allens plans to extend its use of BigHand to include the BigHand Go app for mobile, which will enable lawyers to submit any tasks directly in the office or out of hours for an even more seamless workflow. In addition, Allens’ document support team will be able to view tasks according to their ‘effort estimate’ and how long they are likely to take to complete, for improved prioritisation and collaboration. 

Christine concludes: “It’s becoming increasingly imperative that law firms operate as efficiently as possible. After all, efficient working practices lead to better outcomes for our clients. BigHand has made it easier for our legal support staff to respond to requests for support effectively and efficiently. It has laid the foundation for us to build on, so we make more informed decisions on how and where our support resource is deployed for maximum benefit to our lawyers, the firm, and most importantly our clients.”

Anthony Bleasdale, Managing Director for BigHand APAC concludes, “Allens has been at the forefront of technology for a number of years. It’s been a pleasure to engage with them and for our teams to collaborate on the strategic objectives of the project. The feedback they have provided will be used in the product roadmap, and will benefit other firms of all sizes, as they go beyond using voice technology to drive greater legal support.” 

“With feedback from the practice groups, Christine can now articulate what they are trying to accomplish and put steps in place to achieve first-class support for the lawyers, and in turn, the firm’s clients.  We look forward to the next stages of the project and to sharing our progress with the BigHand Community as they too look to create legal support delegation workflows within BigHand.”